To better understand this shift we're conducting a brief survey. Your participation is greatly appreciated!
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As Service Design spreads across the globe it is now frequently practiced inside organizations and not just in consultancies or Academia.
To better understand this shift we're conducting a brief survey. Your participation is greatly appreciated!
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As the practice of service design continues to gain recognition and traction, a notable trend has emerged: organisations are choosing to build and utilise in-house service design teams rather than relying on external agencies. This shift brings with it a host of considerations, both positive and negative, that merit in-depth exploration and critical reflection.
What you are about to read is the latest thinking — and hands-on application — around service design and AI.
Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work
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