How to move from serving food to designing an experience. This project was born in May 2016. The client, a catering company from the Basque country in Spain, named Askora, wanted to improve their services for school canteens. They saw that having a quality product was not enough. It was time to rethink school canteens in their entirety.

In 2014, around 15.1 million train passengers in Norway were affected by “planned” and “unplanned” train traffic problem causing delays and deviations. In latter situations, train passengers are offered bus transport as a replacement for their train journey, commonly known as “Buss for tog” (Rail replacement bus). In autumn 2014, NSB and Uniform started working on a service design project comprising qualitative insight collection and mapping the customer experience during both “planned” and “unplanned” deviations.

Supporting young people to learn through practice and solve problems within their community through service design.

Taiwan’s small and medium manufacturing industry is in crisis. Factory NextGen seeks to address this issue by building bridges between the young and old workforce.

The municipality of Rotterdam faced the challenge of setting up a tender for the transport services for the elderly (from 75 years of age) and persons with disabilities. This complex system consists of up to 17,000 transport movements per day in the dense city of Rotterdam with a budget of €31 million per year. Muzus put the client at the core of the mobility services in Rotterdam, using personas as the base for the tender procedure.

Communi.care is a set of tangible interventions within the internal patient transportantion service at FSFB Hospital that will facilitate communication and make clear shared responsibilities among nurses and the support team to take care not only for patients but also for co-workers.

Customers can really hate renewing their mobile phone contract. In 2015, the service design team at TELUS, one of Canada’s largest mobile service providers, worked with Bridgeable, a service design consultancy, to reimagine and redesign the experience. Together we worked to make renewing a mobile phone contract much more satisfying for customers, while significantly reducing cost for TELUS.

In 2015 in the midst of increased public scrutiny, a loss in Veteran confidence and a lack of employee engagement, VA took enterprise level action to address barriers in serving Veterans and their families. Together as a team,Doblin Deloitte, the Veterans Experience Office and VA collaborators engaged Veterans, employees, and stakeholders in a three step approach to help improve Veterans’ experiences with service delivery at VA.

Smart Black Taxi service: Flo by RCA student team Hyunyim Park, Jaehyun Park and Culainn Boland-Shanaha aims to tackle London’s air quality challenge with a service design approach and brings together the experience of Transport for London’s Experience Design Team, enabling people to be an active agent of change, to change habits and choose sustainable transport choices.

The Elderly Hospital of Curitiba, in Brazil - Hospital do Idoso Zilda Arns (HIZA) had a series of issues that were negatively affecting their patients satisfaction yet weren’t known by the hospital directors. This project identified and mapped all of the service’s weaknesses, and delivered co-created solutions for each of them.

Servizz Design is a set of service design tools aimed to create change in the Government of Malta, and which has the potential to create change in any organisation. These tools have been implemented in Servizz.gov, a one stop shop in Malta that citizens can use as a single point of contact for all public services.

Essense worked closely with the Consumer Marketing team at Schiphol Group (Amsterdam Schiphol Airport) to develop a customer experience vision for all touch-points of the entire passenger journey across digital and physical channels, from buying a ticket to boarding a plane.

The Service design community celebrates Christmas, New Year and... June 1st! We want to celebrate our second international Service Design Day with you. We invite everybody to gather and unite their voices under the hashtag #ServiceDesignDay on June 1st.

The Service Design Network takes pride in bringing the most relevant and interesting service design related content to our visitors and members on a daily basis. Still, we know that there is a lot we can do to improve our content experience, both for SD experts and those who are very new to the field we aim to champion.

SDN Saskatchewan chapter is seeking input into a service design mentoring program

The following is an open letter from Prof. Victor Magolin and Prof. Ezio Manzini urging all designers to take action and respond to the crisis that democracy is undergoing in this day in age. SDN supports this initative, and calls on all all service designers to spread the word for a cause inseparable from the core values of our field.