This project was a finalist for the Service Design Award 2016 in the category: Commercial, professional work.

“Business as Unusual” was the theme of the ninth annual Service Design Global Conference held in Amsterdam and it forms the feature theme for the new Touchpoint issue. In its play on words, it recognises that service design is more and more becoming an established way of ‘doing business’, whether in organisations, or in places such as the public sector.

DC hosted its’ 4th Annual Service Jam this year, in at the beautiful and open studios of Maga Design. This marked the first jam that was organized in partnership with our SDN Washington DC chapter.

The conference successfully enabled connections between service designers and researchers. The event created an opportunity for 300 attendees from the private sector, government, academia and NGO's to come together to shape the conversation of a design discipline still finding its voice in Canada. Conference videos and slides are being uploaded if you would like to take a look.

SDN DC hosted a happy hour together with other DC-based design organizations, DT:DC, HealthCare Experience Design DC and UNleaded - over 60 people gathered to mingle over food, wine and drinks.

A lunch and learn features the benefits of personas in service design.

Chapters of the Service Design Network in 20 countries, and the social media community, allowed us to involve almost 200 participants in the survey.

The Service Design Podcast is hosted by David Morgan and Stina Vanhoof from Knight Moves in collaboration with the Service Design Network. The podcast brings stories and inspiration about service design and related projects to your ears.

Here's a chance to take on a service design project and redesign what would would look like in the future for some of the biggest global companies .

On December 1st, twenty members of SDN DC gathered at the Open Gov Hub to view a selection of presentations from the 2016 SDN Global Conference and engage in discussion and debate

Are you interested in volunteering for a research study about the working practices of branding, service, experience and graphic designers?

The Service Design Award finalist poster exhibition at SDGC16 was great success!

From the early 1990s, Design Thinking has sought to shake up traditional ways of doing business, and foster innovation through creativity and applying a designer’s mindset to business challenges. Design Thinking shares quite a lot of DNA with service design. Read more about this topic in the new Touchpoint Vol. 8 No. 2!

Last Saturday Oliver King (Engine) and Birgit Mager (SDN) announced the Service Design Award finalists and winners during the Service Design Global Conference in Amsterdam. The Award recognises outstanding work in the field of service design in commercial, public sector and academic categories. Congratulations to all of the winners!

Members Day at De Rode Hoed in Amsterdam on the 26th was a sight to behold, with over 350 of our members attending the pre-conference event.

This project is the winner of the Service Design Award 2016 for Best Commercial Project.