Business as Unusual

“Business as Unusual” was the theme of the ninth annual Service Design Global Conference held in Amsterdam and it forms the feature theme for the new Touchpoint issue. In its play on words, it recognises that service design is more and more becoming an established way of ‘doing business’, whether in organisations, or in places such as the public sector.

We hope this issue enriches all service designers faced with the complex challenges that come about now that our discipline is becoming more ‘usual’.

Discover the full list of articles of this issue or flip the preview to get a sneak peek at fascinating insights on this topic!

Touchpoint Vol. 8 No. 3 is available to purchase in print and PDF format.

SDN members are able to read all articles online and download the full-issue PDF at no charge. In additional, professional and corporate/academic members enjoy the unique benefit of receiving a voucher to redeem for a free printed copy of each new Touchpoint. Become a SDN member, or upgrade your community membership to have access to all these benefits!

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