Touchpoint Vol. 9 No. 2

“Measuring Impact and Value” is the feature theme of the upcoming issue of Touchpoint. We invite you to collaborate on Touchpoint Vol. 9 No. 2 and submit your abstracts by July 5th, 2017.

Read the full description of the theme and submit your abstracts via the online form by July 5th, 2017.

Become an author of Touchpoint and help to advance the service design field and its practices. Share your knowledge with the community, have your article featured online and in print, as well as shared on social media. 

We are looking forward to many inspiring contributions! 

--
All Headlines

Related Headlines

SDN Global Design Thinking and Service Design Doing

Design Thinking and Service Design Doing

From the early 1990s, Design Thinking has sought to shake up traditional ways of doing business, and foster innovation through creativity and applying a designer’s mindset to business challenges. Design Thinking shares quite a lot of DNA with service design. Read more about this topic in the new Touchpoint Vol. 8 No. 2!

Continue reading
SDN Global Service Design and CX: Friends or foes?

Service Design and CX: Friends or foes?

The wide umbrella of Design encompasses many disciplines and for service design specifically, one acronym has triggered more consternation than others: CX. The new Touchpoint Vol. 8 No. 1 takes a look at the overlap and contrasts between service design and CX and ask the question: “Are they friends or foes?”.

Continue reading