Managing Service Design

“Managing Service Design” is the feature theme of the upcoming issue of Touchpoint. We invite you to become an author and help to advance the service design field and its practices. Submit your abstracts until 30 November 2018.

In Touchpoint Vol. 10, No. 3, we plan to look at what service design can learn from design management, and how our discipline is addressing the structural challenges posed by service design taking place at scale. We will investigate how service design is being managed in and between the three fundamental layers of organisational management: strategic, tactical and operational.

We welcome contributions from throughout the service design community, as well as those whose knowledge and experience includes design management, to contribute to this issue. By doing so, you will be helping service designers make the next step towards an even more mature practice of our discipline.

Besides handing in articles related to this issue’s feature, you are also invited to hand in content for the other regular sections of Touchpoint, such as the Cross-Discipline, Tool & Methods and Education & Research section.

Read more and submit your abstracts via the online form until 30 November 2018.

We are looking forward to many inspiring contributions! 

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