Touchpoint Vol. 8 No. 2

Thinking and doing are the theme of the future issue of Touchpoint. We invite you to collaborate on Touchpoint Vol. 8 No. 2 and submit an abstract by 30 June 2016.

Read the full description of the theme and submit your abstracts via the online form by 30 June 2016.

Become an author of Touchpoint and help to advance and codify the service design field and its practices. Share your knowledge with the community, have your article featured online and in print, as well as shared on social media. 

We are looking forward to many inspiring contributions! 

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SDN Global Service Design and CX: Friends or foes?

Service Design and CX: Friends or foes?

The wide umbrella of Design encompasses many disciplines and for service design specifically, one acronym has triggered more consternation than others: CX. The new Touchpoint Vol. 8 No. 1 takes a look at the overlap and contrasts between service design and CX and ask the question: “Are they friends or foes?”.

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