“From Design to Implementation” is the feature theme of the upcoming issue of Touchpoint. We invite you to become an author and help to advance the service design field and its practices. Submit your abstracts until 15 March 2018 (23:59 CET).
As Touchpoint enters its milestone tenth year of publication, we are looking to tackle one of the trickiest problems of service design: How does service design continue delivering value through to implementation? In other words, what happens after that second diamond?
Besides handing in articles related to this issue’s feature, you are also invited to hand in content for the other regular sections of Touchpoint, such as the Cross-Discipline, Tool&Methods and Education&Research section.
Become an author of Touchpoint and help to advance the service design field and its practices. Share your knowledge with the community, have your article featured online and in print, as well as shared on social media.
We are looking forward to many inspiring contributions!
From the early 1990s, Design Thinking has sought to shake up traditional ways of doing business, and foster innovation through creativity and applying a designer’s mindset to business challenges. Design Thinking shares quite a lot of DNA with service design. Read more about this topic in the new Touchpoint Vol. 8 No. 2!
The wide umbrella of Design encompasses many disciplines and for service design specifically, one acronym has triggered more consternation than others: CX. The new Touchpoint Vol. 8 No. 1 takes a look at the overlap and contrasts between service design and CX and ask the question: “Are they friends or foes?”.
We are delighted to open a call for the Service Design Award 2018, the premier international award for service design. The Award recognises work of an exceptional standard in the field of service design from the private and public sector, as well as academia.
Get to know our Accredited Service Design Trainers' approach to Service Design. Find out more about where and in which language they commonly provide their service design trainings, as well as the service sectors they have particular experience in.