In this upcoming issue of Touchpoint, we want to specifically focus on the relationship between change management and service design. Submit your abstracts until 8 November.
How can we best fulfill this most challenging aspect of our responsibilities?
Besides handing in articles related to this issue’s feature, you are also invited to hand in content for the other regular sections of Touchpoint, such as the Cross-Discipline, Tool & Methods and Education & Research section.
Read more and submit your abstracts via the online form until 8 November 2019 (23:59 CET).
We are looking forward to many inspiring contributions!
From the early 1990s, Design Thinking has sought to shake up traditional ways of doing business, and foster innovation through creativity and applying a designer’s mindset to business challenges. Design Thinking shares quite a lot of DNA with service design. Read more about this topic in the new Touchpoint Vol. 8 No. 2!
The wide umbrella of Design encompasses many disciplines and for service design specifically, one acronym has triggered more consternation than others: CX. The new Touchpoint Vol. 8 No. 1 takes a look at the overlap and contrasts between service design and CX and ask the question: “Are they friends or foes?”.
The SDN's SVP and SDN Academy co-founder/Head of Training Jesse Grimes (Kolmiot Service Design) conducts an “An Introduction to Service Design Through Journey Mapping” course for the new South Africa Chapter.
We are happy to announce that we are expanding our Global Chapter Team!
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