“Designing the Future” is the feature theme of the upcoming issue of Touchpoint. We invite you to become an author and help to advance the service design field and its practices. Submit your abstracts until Sunday, 24 June 2018 (23:59 CET).
In Vol. 10, Number 2 of Touchpoint, we are looking at the future of service design. Not just how it’s practiced, but what that practice looks like. You’re invited to put on your future-thinking hat and contribute to what is sure to be a fascinating issue of Touchpoint!
Besides handing in articles related to this issue’s feature, you are also invited to hand in content for the other regular sections of Touchpoint, such as the Cross-Discipline, Tool & Methods and Education & Research section.
Become an author of Touchpoint and help to advance the service design field and its practices. Share your knowledge with the community, have your article featured online and in print, as well as shared on social media.
We are looking forward to many inspiring contributions!
From the early 1990s, Design Thinking has sought to shake up traditional ways of doing business, and foster innovation through creativity and applying a designer’s mindset to business challenges. Design Thinking shares quite a lot of DNA with service design. Read more about this topic in the new Touchpoint Vol. 8 No. 2!
The wide umbrella of Design encompasses many disciplines and for service design specifically, one acronym has triggered more consternation than others: CX. The new Touchpoint Vol. 8 No. 1 takes a look at the overlap and contrasts between service design and CX and ask the question: “Are they friends or foes?”.
Over the last three months the Canadian Chapter of the Service Design Network has been hard at work: (1) putting in place the necessary infrastructure to administer the chapter, particularly challenging given the geographic span of Canada; (2) promoting the chapter and supporting local events; and (3) planning our first major multi-city initiative. What follows is a detailed accounting of each of these areas.