'Service Design and Systems Thinking'

In this upcoming issue of Touchpoint Vol. 12 No. 1, we would like to look more closely at the application of systemic approaches within service design practice.

´Service Design and Systems Thinking´ is the feature theme of the upcoming issue of Touchpoint - The Journal of Service Design.

Besides handing in articles related to this issue’s feature, you are also invited to hand in content for the other regular sections of Touchpoint, such as the ´Cross-Discipline´, ´Tools & Methods´ and ´Education & Research´ sections.

Read more and submit your abstracts via the online form until 5 April 2020 (23:59 CET).

We are looking forward to many inspiring contributions! 

Upcoming issue of Touchpoint Vol. 12 No. 1 - Service Design and Systems Thinking
Upcoming issue of Touchpoint Vol. 12 No. 1 - Service Design and Systems Thinking
All Headlines

Related Headlines

SDN Chapters Design Thinking and Service Design Doing

Design Thinking and Service Design Doing

From the early 1990s, Design Thinking has sought to shake up traditional ways of doing business, and foster innovation through creativity and applying a designer’s mindset to business challenges. Design Thinking shares quite a lot of DNA with service design. Read more about this topic in the new Touchpoint Vol. 8 No. 2!

Continue reading
SDN Chapters Service Design and CX: Friends or foes?

Service Design and CX: Friends or foes?

The wide umbrella of Design encompasses many disciplines and for service design specifically, one acronym has triggered more consternation than others: CX. The new Touchpoint Vol. 8 No. 1 takes a look at the overlap and contrasts between service design and CX and ask the question: “Are they friends or foes?”.

Continue reading
SDN Global News Our Stance and Activities Against Discrimination and Social Injustice

Our Stance and Activities Against Discrimination and Social Injustice

A message from our President Birgit Mager on behalf of the SDN Leadership Team.

Continue reading
SDN Chapters The Service Design Academy (SDA) Receives the First Organisational Accreditation from the SDN!

The Service Design Academy (SDA) Receives the First Organisational Accreditation from the SDN!

We are pleased to announce that the Service Design Academy (SDA) is the first-ever organisation accredited by the Service Design Network (SDN)! Through our Organisational Accreditation initiative, the SDN recognises the authority and quality of SDA in the provision of service design education and qualification. SDA is a Service Design educational institution committed to creating positive impact through interactive, practice-based learning. SDA was founded in 2017 and is based in Dundee & Angus College, Gardyne Campus, Dundee Scotland.

Continue reading