Touchpoint Vol. 9 No. 1

Feature theme: 'Education and Capacity-Building'

Service design is still a relatively young design discipline. It started its rise to prominence and recognition twenty years ago, as the delivery of increasingly-complex, multi-channel services demanded a holistic and design-led approach. Many early practitioners were self-taught, having worked in adjacent disciplines, and discovered service design by chance. Degree-conferring programmes were very few and far between.

Since that time, academic programmes have appeared in schools around the world, offering degrees and specialisms in service design. Continuing education and postgraduate courses are also joined by private enterprises providing training in service design tools and techniques. And on top of that, some agencies and internal design departments have structured approaches to build their service design capabilities.

In this upcoming issue of Touchpoint, we would like to review the state of service design education:

  • What academic programmes are at the forefront of service design education?

  • In what academic settings is service design being taught? (E.g. In design education, applied technologies, or business?)

  • Where are the undergraduates and graduates of service design courses finding jobs?

  • What changes are called for in service design education to keep pace with the evolving world of practice?

  • How can established professionals educate themselves in service design, either as beginners, or to advance their skills?

  • What is the most promising and interesting academic research taking place in the field?

  • How can service design programmes be promoted in academic settings?

  • What possibilities do a formal (undergraduate or graduate) service design education offer in terms of professional careers?

We welcome contributions from educators inside and outside academia, agency- and client-side practitioners, and those in a position to review and reflect on the topic of this theme through their own research.

Regular sections

Besides handing in articles related to this issue’s feature, you are also invited to hand in content for the other regular sections of Touchpoint, which are not related to the theme of the issue:

  • Cross-Discipline: Highlighting the connection between service design and other disciplines
  • Tools and Methods: Introduction to and evaluation of techniques and activities for service design projects
  • Education and Research: Insights from academia and research. 

Abstract submission

At the bottom of this page, you find the 'submit an abstract' button. By clicking the button, the abstract submission form will be shown. On the submission form, you will need to fill in, besides your contact information, the following information:

  • Category: Please arrange your submission in one of the Touchpoint sections (Feature, Cross-Discipline, Tools and Methods, Education and Research).
  • Scope of your contribution: Please indicate which length of article you would prefer to write if your abstract gets accepted. Short article:  700 – 800 words (approx. 2 pages) / Medium article:  1100 – 1400 words (approx. 4 pages) / Long article:  1900 – 2200 words (approx. 6 pages).
  • Title: title of article with 5-8 words.
  • Abstract: Abstract (max. 2000 characters) should outline the objective, the structure and the type of contribution. 
  • Relevance to service design: Brief description (max. 300 characters) on why your article is interesting to service designers and the service design discipline.
  • Biography:  short biography (max. 300 characters) including background, key activities and projects. 

The editorial language of Touchpoint is British English. Articles in American English will be corrected by our proofreaders accordingly but to make the process easier, please stick to British grammar and spelling. 

Editorial Timeline

12 March 2017: Deadline for abstract submission
17 March 2017: End of abstract evaluation by the Editorial board | Acceptances sent to authors
02 April 2017: Deadline for full article submission
03 April - 10 May 2017: Review phase (article may be resent to authors for edition)
31 May 2017: End of layout phase | Article ready to be published
June 2017: Touchpoint publication

Become an author of Touchpoint and help to advance the service design field and its practices.

We look forward to your contribution!

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