Touchpoint Vol. 8 No. 2

From the early 1990s, Design Thinking has sought to shake up traditional ways of doing business, and foster innovation through creativity and applying a designer’s mindset to business challenges. Design Thinking shares quite a lot of DNA with service design. Read more about this topic in the new Touchpoint Vol. 8 No. 2!

Discover the full list of articles of this issue or flip the preview to get a sneak peek at fascinating insights on this topic!

Touchpoint Vol. 8 No. 2 is available to purchase in print and PDF format.

SDN members are able to read all articles online and download the full-issue PDF at no charge. In additional, professional and corporate/academic members enjoy the unique benefit of receiving a voucher to redeem for a free printed copy of each new Touchpoint. Become a SDN member, or upgrade your community membership to have access to all these benefits!

 --

Related Headlines

SDN Global News Call for Papers: Touchpoint Vol. 10 No. 2: : Extended Deadline

Call for Papers: Touchpoint Vol. 10 No. 2: : Extended Deadline

“Designing the Future” is the feature theme of the upcoming issue of Touchpoint. We invite you to become an author and help to advance the service design field and its practices. Submit your abstracts until Sunday, 24 June 2018 (23:59 CET).

Continue reading
SDN Global Service Design and CX: Friends or foes?

Service Design and CX: Friends or foes?

The wide umbrella of Design encompasses many disciplines and for service design specifically, one acronym has triggered more consternation than others: CX. The new Touchpoint Vol. 8 No. 1 takes a look at the overlap and contrasts between service design and CX and ask the question: “Are they friends or foes?”.

Continue reading
SDN Global Discover Touchpoint Vol. 10 No. 1 - From Design to Implementation

Discover Touchpoint Vol. 10 No. 1 - From Design to Implementation

Touchpoint Vol.10 No.1 is out! With this issue of Touchpoint, we celebrate a milestone tenth year of publication! And rather than choosing a simple theme, we decided to tackle one of the trickiest problems of service design: How does service design continue delivering value through to implementation? In other words, what happens after that second diamond?

Continue reading
SDN Chapter News SDN Chapter Awards 2018

SDN Chapter Awards 2018

What would we be without the incredibly energetic work that each of our national SDN chapters puts into empowering the global Service Design community? Let's put a bright spot on the inspiring cases and event insights from our SDN Chapter teams.

Continue reading