Touchpoint Vol. 8 No. 2

From the early 1990s, Design Thinking has sought to shake up traditional ways of doing business, and foster innovation through creativity and applying a designer’s mindset to business challenges. Design Thinking shares quite a lot of DNA with service design. Read more about this topic in the new Touchpoint Vol. 8 No. 2!

Discover the full list of articles of this issue or flip the preview to get a sneak peek at fascinating insights on this topic!

Touchpoint Vol. 8 No. 2 is available to purchase in print and PDF format.

SDN members are able to read all articles online and download the full-issue PDF at no charge. In additional, professional and corporate/academic members enjoy the unique benefit of receiving a voucher to redeem for a free printed copy of each new Touchpoint. Become a SDN member, or upgrade your community membership to have access to all these benefits!

 --

Related Headlines

SDN Global News Call for Papers: Touchpoint Vol. 13 No. 2

Call for Papers: Touchpoint Vol. 13 No. 2

The Call for Papers for our next issue of Touchpoint is open! Submit your abstract by 12 March 2022 and help us to advance the service design field and its practices. We’re looking forward to many inspiring contributions!

Continue reading
SDN Chapters Service Design and CX: Friends or foes?

Service Design and CX: Friends or foes?

The wide umbrella of Design encompasses many disciplines and for service design specifically, one acronym has triggered more consternation than others: CX. The new Touchpoint Vol. 8 No. 1 takes a look at the overlap and contrasts between service design and CX and ask the question: “Are they friends or foes?”.

Continue reading
SDN Chapters Service Design Global Conference 2024 - Register for the event

Service Design Global Conference 2024 - Register for the event

Registration for the Service Design Global Conference (SDGC24) is open. You can register on the conference website for both in-person and virtual attendance. See you in October in Helsinki and online!

Continue reading
SDN Chapters TP 15-1 Service Design at the Dawn of AI | Roundtable

TP 15-1 Service Design at the Dawn of AI | Roundtable

On June 26th 2024, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design. The issue explores the latest thinking — and hands-on application — around service design and AI.

Continue reading