Touchpoint Vol. 8 No. 2

From the early 1990s, Design Thinking has sought to shake up traditional ways of doing business, and foster innovation through creativity and applying a designer’s mindset to business challenges. Design Thinking shares quite a lot of DNA with service design. Read more about this topic in the new Touchpoint Vol. 8 No. 2!

Discover the full list of articles of this issue or flip the preview to get a sneak peek at fascinating insights on this topic!

Touchpoint Vol. 8 No. 2 is available to purchase in print and PDF format.

SDN members are able to read all articles online and download the full-issue PDF at no charge. In additional, professional and corporate/academic members enjoy the unique benefit of receiving a voucher to redeem for a free printed copy of each new Touchpoint. Become a SDN member, or upgrade your community membership to have access to all these benefits!

--
All Headlines

Related Headlines

SDN Global News Call for Papers: Touchpoint Vol. 13 No. 2

Call for Papers: Touchpoint Vol. 13 No. 2

The Call for Papers for our next issue of Touchpoint is open! Submit your abstract by 12 March 2022 and help us to advance the service design field and its practices. We’re looking forward to many inspiring contributions!

Continue reading
SDN Chapters Service Design and CX: Friends or foes?

Service Design and CX: Friends or foes?

The wide umbrella of Design encompasses many disciplines and for service design specifically, one acronym has triggered more consternation than others: CX. The new Touchpoint Vol. 8 No. 1 takes a look at the overlap and contrasts between service design and CX and ask the question: “Are they friends or foes?”.

Continue reading
SDN Chapters Meet, Mingle & Make an Impact – See You at SDGC25!

Meet, Mingle & Make an Impact – See You at SDGC25!

Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available - your invitation to connect, share ideas, and explore service design's impact on business.

Continue reading
SDN Chapter News Highlights from the webinar "Everyday Service Design" with Leili Mirzakhalili

Highlights from the webinar "Everyday Service Design" with Leili Mirzakhalili

We are excited to share the entire recording, recommended resources and the fill transcript of this event with Freelance Service Designer Leili Mirzakhalili.

Continue reading