23 Touchpoint articles in this issue

Touchpoint overview

From the editors

From the early 1990s, Design Thinking has sought to shake up traditional ways of doing business, and foster innovation through creativity and applying a designer’s mindset to business challenges.

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Service Design Global Conference

News

As this issue of Touchpoint goes to press, the finishing touches are being put on the 2016 edition of the SDN’s Global Conference in Amsterdam.

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Column

In Between Thinking And Doing

A few years ago, one of my best friends bought me a poster. It arrived in a large envelope, folded up into quarters.

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Cross Discipline

How to Build Trust: The vital ingredient for intelligent services

Services are increasingly being automated through artificial intelligence (AI) components. To ensure customer acceptance it is vital that people trust the AI.

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Cross Discipline

Increasing the Success of Service Design Implementation

When it comes to implementing service design projects, designers face significant challenges.

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Cross Discipline

Moving Beyond Servicescapes

Design fields are undergoing rapid transformation and the boundaries between the disciplines are getting more and more blurry.

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Feature

In a World of Products, Service is King

Products are easy to copy and they inevitably embark, from the moment they are launched, on a path towards commoditisation.

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Feature

Service Design Innovates Welfare Services from the Inside

Imagine individuals, especially non-designers, who are deeply involved in envisioning and testing ideas.

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Feature

Reinventing from Within

This story is about the transformational journey of Telekom Deutschland GmbH (Deutsche Telekom) as it moves towards having a more customer-centric DNA.

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Feature

Design Doing

Innovation strategies in today’s organisations are increasingly taking advantage of approaches which are typical of the design field, applying them to a range of areas such as management, policymaking and social engagement.

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Feature

Transitioning Design Ownership

This is a case study about organisational change: people transformation, organisational culture and redefining internal processes through a co-implemented project grounded in service Design Thinking.

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Feature

Deconstructing Experiences

With the advent of 3D computer modeling technology, the world of architecture was transformed as designers were freed from the confines of Euclidean geometry and were able to think through complex forms on a screen,[...]

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Feature

Design Within Organisations Needs Sustained Thinking and Doing

Great service design is all about designing a service so it is useful and desirable to customers, while also making sure the service is both usable and used during and after its introduction.

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Feature

The Evolution of Innovation Labs

The call for innovation in large companies is heard around the world today.

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Tools and Methods

Services that Know

Welcome to the age of the algorithm-native. In return for their data, consumers expect brands and their services to be using their information wisely.

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Tools and Methods

Improving the Beijing Talent Archives Center

Countries around the world are moving towards service-oriented models as they carry out administrative reforms. As government reform in China deepens, the Chinese government has proposed the concept of ‘service-oriented government’.

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Education and Research

Stop Designing Services

In the counter-intuitive world of service-dominant logic, there are no services, all economies are service economies, and ‘value’ cannot be delivered.

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Education and Research

Object as a Stakeholder in Service Design

Climate change has emerged as one of the most significant global issues in a long time. Industry experts have been making many efforts to resolve it from a variety of angles. The service design discipline is not an exception.

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Profiles

Not the Usual (Service Design) Suspects

Dutch bank ING has been recognised recently for its innovative approach, both with its banking app, and for the radical internal transformation it underwent in 2015. – Visit the Community Knowledge section of our site to read this specially-selected article for free.

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Inside SDN

A Day Solely for Service Design

It usually takes a day - and sometimes less - to capture a feeling of belonging for something and to begin to love it.

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Inside SDN

First SDN UK National Conference: A Success

June 30th 2016 saw the first SDN UK National Conference take place in London, hosted by the SDN UK Chapter. It was an exciting opportunity to bring the SDN to the UK, where there is so much service design activity and application.

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Inside SDN

‘2016 Global Service Design & Innovation Forum’ in Shenzhen, China

The ‘2016 Global Service Design & Innovation Forum’ was held in Shenzhen, China on 15 May 2016.

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Inside SDN

Service Design Award 2016

The call for the 2016 edition of the Service Design Award was announced on February 1st this year, and closed during the past summer.

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