Touchpoint Vol. 8 No. 2 - October 2016

Transitioning Design Ownership: Embedding service design in-house

27 October 2016 - Beatriz Belmonte - Joumana Mattar - Filipa Silva

This is a case study about organisational change: people transformation, organisational culture and redefining internal processes through a co-implemented project grounded in service Design Thinking.

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Transitioning Design Ownership: Embedding service design in-house

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