Touchpoint Vol. 8 No. 2 - October 2016

Reinventing from Within: Don’t talk about cultural change, do it

27 October 2016 - Pia Drechsel - Maik Medzich

This story is about the transformational journey of Telekom Deutschland GmbH (Deutsche Telekom) as it moves towards having a more customer-centric DNA.

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Reinventing from Within: Don’t talk about cultural change, do it

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