New to Service Design

Find out more about what service design is, where to find great case studies, where you can study it and the benefits of being an SDN member.

What is Service Design?

Service Design is a collaborative process of researching, envisaging, and then orchestrating experiences that happen over time and multiple touchpoints.

Want to dig deeper? Take a look at Touchpoint; the first and only journal dedicated to the practice of service design including interviews, articles and case studies. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint Journals

 

 --

Where can I find great case studies?

Take a look at the Service Design Award winners and finalist projects from 2016. The Award recognises work of an exceptional standard in the field of service design by both students and professionals. These case studies provide the evidence you need to prove the value of service design and initiate organisational change.

See award winning case studies

 

 --

Where can I meet like-minded Service Designers?

Why not join your local SDN chapter? These are volunteer-led, non-profit and grassroots organisations in which people connect, create and exchange knowledge at a local level. Chapters are a great way to meet like minded professionals, service designers, students and academics - anyone who loves service design and wants to learn more is welcome! Each chapter has their own website where you can find out about their upcoming events.

Check-out your local chapter

We are looking forward to more than 600 participants from all over the world coming together to learn, share and network at the 10th Service Design Global Conference "Service Design at Scale" in Madrid this November 2nd-3rd with Exclusive Members Day taking place on November 1st. The exchange of experiences, ideas and different perspectives with the open-minded and creative Service Design community is the highlight of the Service Design year!

Meet our community at SDGC17 

 

 --

Where can I study Service Design?

Want to dive into the world of service design but not sure where to go? Take a look at the 'Where to Study' section of our website to discover universities from around the world offering the best service design courses.

Check out top universities

 

 --

Join our Community!

Belong to an open-minded, passionate and innovative community. Get access to knowledge, tools and conversations that will equip you to get the best out of service design! Benefit from the amazing discounts and benefits of becoming a member.

Become a member or follower

 --

Related Headlines

SDN Chapters Virtual SDGC0 Speaker Line-Up Revealed

Virtual SDGC0 Speaker Line-Up Revealed

Hear from a diverse group of thinkers and doers in a series of talks and workshops d. Our Virtual SDGC20 speakers and workshop facilitators will offer pragmatic, real-world insights that transcend creative sectors.

Continue reading
SDN Chapters Virtual Service Design Global Conference 2020 - Embracing Change

Virtual Service Design Global Conference 2020 - Embracing Change

Join us on October 22-22, 2020 for two deep-dive-days featuring interactive sessions, hands-on workshops and top-notch networking, all designed to take your professional growth to another level. Tickets are available now!

Continue reading
SDN Chapters Our Stance and Activities Against Discrimination and Social Injustice

Our Stance and Activities Against Discrimination and Social Injustice

A message from our President Birgit Mager on behalf of the SDN Leadership Team.

Continue reading
SDN Global News Understanding the Impact of COVID-19 on the Service Design Sector

Understanding the Impact of COVID-19 on the Service Design Sector

In the lead-in to Service Design Day taking place on June 1, 2020, the Service Design Network is releasing the results of the global survey, Understanding the Impact of COVID-19 on the Service Design Sector conducted during the week of April 21-28, 2020.

Continue reading