Find out more about what service design is, where to find great case studies, where you can study it and the benefits of being an SDN member.
What is Service Design?
Service Design is a collaborative process of researching, envisaging, and then orchestrating experiences that happen over time and multiple touchpoints.
Want to dig deeper? Take a look at Touchpoint; the first and only journal dedicated to the practice of service design including interviews, articles and case studies. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.
Take a look at the Service Design Award winners and finalist projects from 2016. The Award recognises work of an exceptional standard in the field of service design by both students and professionals. These case studies provide the evidence you need to prove the value of service design and initiate organisational change.
Why not join your local SDN chapter? These are volunteer-led, non-profit and grassroots organisations in which people connect, create and exchange knowledge at a local level. Chapters are a great way to meet like minded professionals, service designers, students and academics - anyone who loves service design and wants to learn more is welcome! Each chapter has their own website where you can find out about their upcoming events.
We are looking forward to more than 600 participants from all over the world coming together to learn, share and network at the 10th Service Design Global Conference "Service Design at Scale" in Madrid this November2nd-3rd with Exclusive Members Day taking place on November 1st. The exchange of experiences, ideas and different perspectives with the open-minded and creative Service Design community is the highlight of the Service Design year!
Want to dive into the world of service design but not sure where to go? Take a look at the 'Where to Study' section of our website to discover universities from around the world offering the best service design courses.
Belong to an open-minded, passionate and innovative community. Get access to knowledge, tools and conversations that will equip you to get the best out of service design! Benefit from the amazing discounts and benefits of becoming a member.
7 ways to keep your Madrid service design state-of-mind
New year, new chances – but let's not forget about 2017 just yet! It has been a great year, filled with great examples of service design. We've seen a lot of these cases during SDGC17. Let's look back on the annual Service Design Global Conference and find out how you can keep your Madrid state-of-mind – until SDGC18.
“Service Design at Scale” is the feature theme of the upcoming issue of Touchpoint. We invite you to become an author of Touchpoint Vol. 9 No. 3 and help to advance the service design field and its practices. Submit your abstracts till 19 December 2017 at 23:59 (CET).
The Service Design Award Annual 2017 will be a celebration of the very best in service design featuring what has been identified as the highest quality and most impactful work with case studies of the winners and finalists’ work from the first three years of the Service Design Award.