Books and Beers: DC Designers Gather for a Book Club

A small group of service design enthusiasts gathered over beer and nachos at DC's Meridian Pint to chat about the hottest new book to hit the service design sphere: This is Service Design Doing.

The evening began with a big treat for all -- Frankie Abralind arranged a Skype call from one of the co-authors in Europe, Adam Lawrence. He chatted with the group for a few minutes about the process of writing the book -- with more than 300 contributors! -- and their impetus for doing so. 

That neat intro was a good segue for the group to break into smaller groups, first to start a short icebreaker, but then to delve into the book's topics. More than the plethora of tools and methodologies covered in the book, many were interested in the notion of how to sell service design and how to lay the groundwork for a good cultural mindset where Service Design can thrive.

 Each of the small groups eventually reconvened to discuss the book as a large group, with some commenting that it should be required reading for any academic program because of its comprehensiveness. That then led to the question...and a short debate... about whether to create an official Service Design certification and licensure. It was, however, getting late, and a few of us had already imbibed a few too many beers.... so we all agreed to continue the discussion another time soon! Huge thanks to Frankie Abralind for being the brain child and organizer for this event!

 --

Related Headlines

SDN Chapters Service Design Global Conference 2020 - Call for Speakers

Service Design Global Conference 2020 - Call for Speakers

The Service Design Global Conference is the community's annual highlight attracts more than 800 thinkers, doers, and leaders to come together, network and exchange ideas. For the 13th edition in Denmark's beautiful capital, we are looking for inspiring people to share their insights on how the field of service design is evolving to meet the challenges of today and tomorrow, with the intent to shape businesses, communities, and the planet, with design.

Continue reading
SDN Global News Call for Papers: Touchpoint Vol. 11 No. 3 - Service Design and Change Management - Submit Until 8 NOVEMBER

Call for Papers: Touchpoint Vol. 11 No. 3 - Service Design and Change Management - Submit Until 8 NOVEMBER

In this upcoming issue of Touchpoint, we want to specifically focus on the relationship between change management and service design. Submit your abstracts until 8 November.

Continue reading
SDN Chapters “An Introduction to Service Design Through Journey Mapping” Takes the SDN’s New South African Chapter on an Educational Voyage

“An Introduction to Service Design Through Journey Mapping” Takes the SDN’s New South African Chapter on an Educational Voyage

The SDN's SVP and SDN Academy co-founder/Head of Training Jesse Grimes (Kolmiot Service Design) conducts an “An Introduction to Service Design Through Journey Mapping” course for the new South Africa Chapter.

Continue reading
SDN Chapters SDN SF Climate Working Group

SDN SF Climate Working Group

We are service designers based in the San Francisco region exploring the critical intersection of climate and design.

Continue reading