Exploring how we can redesign "The End", so that it has a better chance of being "Happily Ever After".

Our November event sold out...and with our stellar speakers we weren't surprised.

On November the 30th the SDN UK hosted an event for the wider Service Design community and, through sheer serendipity, all speakers' sessions focused on the theme of Death.

AlbertA Soranzo (Lloyds Banking Group Service E2E Service Design Director), gave a frank talk about dealing with digital legacies after death.

Ben Terrett (Co-Op Group Design Director) spoke about the death of traditional Marketing (and the rise of Service Design).

Both speakers swapped prudish reserve for candid curiosity, covering taboo topics including: 

Death, Sex and Toilet Seats.

The full video of these sessions will be available on this site in the next few weeks.

Thanks to City University for hosting the event (we're looking forward to their HCID Open Day next year)

Thanks also to all of the international chapters who helped us to learn from their experience. Thanks to the glorious Finns the inspiring Dutch and the sparkling Chicargoans.

Check out Alberta's video for further details --
Check out Alberta's video for further details
What's the collective noun for Service Designers?
What's the collective noun for Service Designers?

Join us on the 25th of January at Future Cities Catapult for our next session: Designing for a Healthier City.

Related Headlines

SDN Chapters SDGC20: Ticket Refund Policy

SDGC20: Ticket Refund Policy

We care about the health and welfare of our community and want to remind you that tickets to the Service Design Global Conference 2020 are fully refundable up to 30 days prior to the event.

Continue reading
SDN Global News Call for Papers: Touchpoint Vol. 12 No. 1 - Service Design and Systems Thinking I Submit until 31 March

Call for Papers: Touchpoint Vol. 12 No. 1 - Service Design and Systems Thinking I Submit until 31 March

In this upcoming issue of Touchpoint Vol. 12 No. 1, we would like to look more closely at the application of systemic approaches within service design practice.

Continue reading
SDN Chapters Service Design Award 2020: Call for Entries

Service Design Award 2020: Call for Entries

We are delighted to open a call for the Service Design Award 2020, the premier international award for service design. The Award recognises work of an exceptional standard in the field of service design from the private and public sector, as well as academia.

Continue reading
SDN Chapters New Touchpoint issue, Vol. 11 No. 3 - Service Design and Change Management,  is released!

New Touchpoint issue, Vol. 11 No. 3 - Service Design and Change Management, is released!

Discover the newly published Touchpoint Vol. 11 No. 3 - Service Design and Change Management and order your printed or digital copy now!

Continue reading