Pain points are part of every service and trying to kill them all won't help. Behavioral economics and Service Design helps to choose which pain points to keep and which one to tackle.

The journey of a guy which navigates in chaos after his honeymoon.

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Harald Lamberts, a service designer and founder of Essense, to give us his take.

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Dave Van de Maele, a service designer and founder of Knightmoves, to give us his take.

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Majid Iqbal & Dounia Ouchene, service designers at the Netherlands Enterprise Agency, to give us their take.

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Christopher Wiltsie, a service designer at Joaquin Improvement Association, to give us his take.

Blogger Jeff Howard shares his impressions about past SDGC's, the pros and cons of experimenting with venues, and his hopes for the upcoming conference in Amsterdam.

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Esther van der Hoorn, a customer experience manager at Aegon, to give us her take.

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Daniel Ewerman, a writer, service developer, entrepreneur at Transformator Design, to give us his take.

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Jonas Piet, a service designer at InWithForward, to give us his take.

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Francis Rowland, a Senior UX Architect at Sigma, to give us his take.

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Linnea Vizard, a service designer at Bridgeable, to give us her take.

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Johannes Landstorfer, a Interaction Designer and Design Lead at IXDS, to give us his take.

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Elinor Keshet , a service designer at Idea Couture, to give us her take.

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked : Anna-Louisa Peeters, a service designer at Robobank, to give us her take.

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Chris Ferguson, a service design and strategy consultant at Bridgeable, to give us his take.

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Floor Govers, a creative strategist at Koos, to give us her take.

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Jess McMullin, founder of Situ Strategy, to give us his take.

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Joe Macleod , the founder of Closure Experiences, to give us his take.

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Kautsar Anggakara, a Design Research Lead at Pulse Lab Jakarta, to give us his take.

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Nihan Altug, a teaching assistant in design thinking at the University of St.Gallen , to give us her take.

What is our mission as Service Designers?

Conferences are about people connecting, and yet a conference is made up of a crowd of strangers...

Richard Ekelman is a Service Designer at Chicago-based bswift, and cofounder of the annual Service Experience Chicago conference. In this interview, Richard talks to Touchpoint Project Manager Cristine Lanzoni and publisher Prof. Birgit Mager about his journey to become a service design evangelist and shares his thoughts about the current service design scene in Chicago and in the U.S.