
Universal design, design for all
Universal design, design for all - By Juan David León, Strategic Designer at Mormedi
Pain points are part of every service and trying to kill them all won't help. Behavioral economics and Service Design helps to choose which pain points to keep and which one to tackle.
«It’s the zone of shadows that enhance the zone of lights».
Universal design, design for all - By Juan David León, Strategic Designer at Mormedi
It was not so long ago that if one were asked the question "What is design?", the response would likely have described a creative process resulting in the production of a tangible object that could be seen, touched, smelled or even consumed.
We live and breathe it – but what is service design exactly? We’ve listed some have to sees and –reads, which easily explain what service design is and what it does.
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