1) Can you explain what service design is? And how your company implements it / uses that field?
Service Design is a discipline focused on understanding and delivering end to end customer experiences.
2) What do you believe is the greatest opportunity for your company using service design?
Providing greater impact for people, organizations and society.
3) Can you share three tips for implementing service design in their own practice?
- Include a wide variety of internal and external stakeholders
- Apply co-design and prototyping to translate insight into impact
- Create clear accountability and roles along with your implementation plan