For this year's Service Design Day, SDN Finland challenged its members and other enthusiasts to be creative and celebrate service design

Don't miss the chance to submit your project on June 1 to benefit from our special 20% discount offer in celebration of Service Design Day! Celebrate Service Design with us!

Don't miss the chance – get your application ready and apply for your SDN Accreditation from 31 May to 5 June to benefit from our Service Design Day special 20% discount offer, meaning a saving of more than 320€ off the accreditation regular price!

Our Service Design Day 2019 Bundle is here! This year we DO GOOD AND GIVE BACK! The Bundle is packaged with love and including all SDN publications to enrich yourself and/or the ones you care about.

Service Design Award, founded by the Service Design Network in 2015, is the most prestigious award honouring service design excellence from around the world. This year we are celebrating our fifth anniversary and we are proud of our previous winners and finalists who helped us to stay true in our vision to make service design the new normal.

Strong practice needs strong academic background. As service design is an important subject in many Swiss universities, SDN Swiss chapter has initiated a cooperation. It's not too late to join!

We’ve recently made a couple of changes to our board and team here in Denmark. Please welcome Lilith and Gertrud, who’ve recently joined as board members.

The latest SDN Academy Service Design Basics Workshop was intense, inspirational and packed with energy! Conducted from 6-7 April 2019, the workshop introduced participants to the world of service design, covered the fundamentals of the service design process, and provided them with the essential methods and tools to support their work in the practice.

Service Design Masterclass: Transform your Customer Experience. Using the principles and tools of service design, rethink the journey your customers take.

Touchpoint entered its tenth year of publication, having first been published in early 2009. To celebrate this significant milestone, we are happy to offer a limited Anniversary Collection pack, including 22 Touchpoint issues for the special discounted price of 200€ plus shipping costs (EU 24,50€ / Rest of the world 49,00€).

Shilpi Kumar and Service Designers of DC join at Fannie Mae to discuss how to use design, lean, and agile processes in harmony

On 27 March 2019, Standard Chartered Bank’s eXellerator Lab hosted the first event of the year.

In this issue of Touchpoint, we look at a new question: how to manage service design? Order your copy in print and digital format or starting reading the articles online.

We are proud to present the amazing work of our SDN Chapters. This annual publication shares personal insights into the service design national conferences, events, meet-ups, publications and other innovative initiatives they have organised throughout the past year. Download your free copy now to learn more!

What did you do this weekend? This weekend these Service Jammers went from an idea to concept in only 48 hours. There were crazy fast challenges, inspiring talks, group brainstorms, a shitty prototyping marathon and in the end they pitched their final prototype in front of a jury.

Amazing things can happen when a group of dynamic professionals come together for 48 hours to change the world. And so it was at this year’s Cologne-based Service Design Jam 2019 where hosts Service Design Network (HQ) and Denkwerk welcomed professionals and students alike to a problem-solving session driven by design and creativity.