The latest SDN Academy Service Design Basics Workshop was intense, inspirational and packed with energy! Conducted from 6-7 April 2019, the workshop introduced participants to the world of service design, covered the fundamentals of the service design process, and provided them with the essential methods and tools to support their work in the practice.

Service Design Masterclass: Transform your Customer Experience. Using the principles and tools of service design, rethink the journey your customers take.

Touchpoint entered its tenth year of publication, having first been published in early 2009. To celebrate this significant milestone, we are happy to offer a limited Anniversary Collection pack, including 22 Touchpoint issues for the special discounted price of 200€ plus shipping costs (EU 24,50€ / Rest of the world 49,00€).

Shilpi Kumar and Service Designers of DC join at Fannie Mae to discuss how to use design, lean, and agile processes in harmony

On 27 March 2019, Standard Chartered Bank’s eXellerator Lab hosted the first event of the year.

In this issue of Touchpoint, we look at a new question: how to manage service design? Order your copy in print and digital format or starting reading the articles online.

We are proud to present the amazing work of our SDN Chapters. This annual publication shares personal insights into the service design national conferences, events, meet-ups, publications and other innovative initiatives they have organised throughout the past year. Download your free copy now to learn more!

What did you do this weekend? This weekend these Service Jammers went from an idea to concept in only 48 hours. There were crazy fast challenges, inspiring talks, group brainstorms, a shitty prototyping marathon and in the end they pitched their final prototype in front of a jury.

Amazing things can happen when a group of dynamic professionals come together for 48 hours to change the world. And so it was at this year’s Cologne-based Service Design Jam 2019 where hosts Service Design Network (HQ) and Denkwerk welcomed professionals and students alike to a problem-solving session driven by design and creativity.

This event was the second part of the 3-part series of conversations on the intersections of Service Design (SD) with User Experience (UX) and Customer Experience (CX).

Service Design Network was pleased to join the rest of the world in celebrating the achievements of the design community during the March 15, 2019, iF DESIGN AWARD. SDN’s very own Birgit Mager (President) was among the jury panel charged with selecting the ultimate winners, with our personal highlight of the program being, of course, the award for service design excellence!

We would like to invite all organisations, service designers professionals, students and enthusiasts to join us in celebration of Service Design Day. Do good - give back!

Conversations about the differences between service design and fields such as UX/CX/product design / change management/ anthropology etc. miss the point – service design has grown from these fields.

Join us this year, to explore 'Building Bridges' at the Service Design Global Conference from October 10-11, 2019 in Toronto, Canada.

The SDN is proud to announce that we're now making selected articles from each new issue of Touchpoint available on Medium. Doing so helps fulfil one of our goals of spreading knowledge, insights and awareness of service design to the wider world.

If 75% of Portugal's economy is a service-based economy. How might we deliver better services in this country?