The SDN new Member Welcome Board (Trello) has just launched and it is most assuredly a "must-read" for all. Members both old and new and even those in the making will benefit from an easy to follow path towards maximising your membership and getting the most value from all we have to offer!

Touchpoint journal is now available for browsing and purchase on the Issuu platform!

Featuring Jesse Grimes (SDN Vice President, Touchpoint Editor-in-Chief and independent service designer at kolmiot.com) and Mark Vanderbeeken (CEO and Founding Partner at Experientia)

Our expert panel of Service Design practitioners discuss and share their learnings from various Service Design case studies, Transformational projects, as well as tools and methodologies, such as Future-Casting and Strategic Foresights, to prepare businesses with new and unexpected business environments.

A panel of service design, and education experts from around the world including Mauricio Manhaes, Ph.D, Jennifer Abernathy, Marc Fonteijn, and Colin Proctor.

Service Design Award 2020: Extended Deadline. Submit your projects until October 30, 2020. Be a winner!

Celebrate with us the Service Design Day, but for you it's going to be the whole month! Don't miss the chance – get your application ready and apply for your SDN Trainer Accreditation from 1 May to 5 June to benefit from our Service Design Day special 25% discount offer.

Interview with Marc Stickdorn, acclaimed author of "This is Service Design Thinking" and "This is Service Design Doing" will discuss using Journey Maps as a customer-centric management tool for agile organizations.

What if Service Design could be applied every d$%# day? In this online workshop, you will learn jargon-free key elements and tools of Service Design.

We would like to invite all organisations, service designers professionals, students and enthusiasts to join us in celebration of Service Design Day. Do good - give back!

Learn how best organizations around the world design excellent experiences for their users!

Winning Service Design Award four times is an amazing achievement - Hellon shares their experience in the video interview. Learn more about it and submit your project. Be a Winner!

Hungry for thought partnership and design conversations, members from the DC design community virtually gathered for our first web based event.

The quarantine gives us no chance to meet in person. Which is a good opportunity to publish something we have been working on: an ecosystem map of Swiss players in Service Design! This is version 2.2

We are delighted to open a call for the Service Design Award 2020, the premier international award for service design. The Award recognises work of an exceptional standard in the field of service design from the private and public sector, as well as academia.

Discover the newly published Touchpoint Vol. 11 No. 3 - Service Design and Change Management and order your printed or digital copy now!