In the lead-in to Service Design Day taking place on June 1, 2020, the Service Design Network is releasing the results of the global survey, Understanding the Impact of COVID-19 on the Service Design Sector conducted during the week of April 21-28, 2020.
The COVID-19 outbreak has levelled a devastating blow to businesses, governments and communities across the world. As organisations grapple with the effects of this ongoing pandemic, the Service Design Network felt it critical to reach out to the service design community to understand their experiences as we move ahead towards an uncertain future. What are leaders' primary concerns(?) What changes are being seen and felt to business(?) What strategies are in place to stabilise operations(?) These are a few of the questions our April 21-28 global survey looked to answer.
Close to 100 respondents participated in this research, sharing insights and perspectives that will help individuals and organisations to understand and learn from the actions being taken by their peers. The SDN, in turn, will use this knowledge to better inform our project work and develop the right opportunities that support the community now and long into the future.