An ad hoc series about how community members have discovered the SDN NYC, and why they continue to come back. Each person’s story is unique and we are excited, grateful and warmed by their continued engagement.

“Why would a designer want to work for a bank? Won’t your get bored?” Over the course of three years, not only has she never been bored, but she has learned important lessons about applying Service Design within a financial institution, an organization riddled with bureaucracy and red tape.

Adam Lawrence and Markus Edgar Hormeß of WorkPlayExperience joined us during Virtual SDGC20 (October 22-23) to share insights into 10 years of the Global Service Jam!

As part of DC Design Week , Service Design DC hosted our second installment of five Pecha Kucha presentations, centered around the theme “Celebrating the voices of DC’s creative community”!

Have you done an amazing service design project you would love to share? Use this fantastic opportunity to shake the industry at the very special SDGC21!

On October 13th, Natalie Kuhn did a talk for the Service Design Network New York Chapter and the community had A LOT of great questions, only some of which she could answer on their Zoom call. To do the rest of the questions justice, she sat with them and wrote out her responses here.

An ad hoc series about how community members have discovered the SDN NYC, and why they continue to come back. Each person’s story is unique and we are excited, grateful and warmed by their continued engagement.

Meet our Service Design Award 2020 Jury members – the leading international service design experts. They carefully evaluate each of project submissions in order to award the very best of service design.

“Governance is a response to the tension created by ambiguity. The need for a design governance increases as you scale and complexity grows.”

Innovative services that will reshape how we function as a society are emerging across the globe and rapidly growing in demand as we challenge the repercussions that the COVID-19 pandemic has set upon us.

The SDN is currently developing the Practitioner Accreditation programme, and we plan to launch it in April 2021. Through this accreditation, the SDN will recognise the quality of professionals who possess both theoretical and practical knowledge of service design. Subscribe to our dedicated newsletter and stay up-to-date once this initiative is ready!

Service Design Half-time brings together Service Design practitioners from across the world to chat about their journey and challenges!

Covid-19 has altered the way we live and work in fundamental ways. To survive and thrive organizations need to slow down and reflect on how our world, our work, and our work lives will change from this point. As engineers you might say we are already problem-oriented, but a design thinker is human-need oriented, which is the need of the hour.

The Service Design Network New York Chapter hosted Alexandra Fiorillo for a (virtual) workshop entitled “Designing for Equity, Inclusion, and Impact.”

“For all the talk about being human-centered, one very human factor often gets overlooked — a basic understanding of how power operates in relationships between people.” — George Aye, “Design Education’s Big Gap: Understanding the Role of Power”

In a three-part series, Mauricio Manhaes, Design Researcher and Professor shared what is required for a shift in mindset to practice service design and how systemic change is a part of it.