A message from our President Birgit Mager on behalf of the SDN Leadership Team.

We are pleased to announce that the Service Design Academy (SDA) is the first-ever organisation accredited by the Service Design Network (SDN)! Through our Organisational Accreditation initiative, the SDN recognises the authority and quality of SDA in the provision of service design education and qualification. SDA is a Service Design educational institution committed to creating positive impact through interactive, practice-based learning. SDA was founded in 2017 and is based in Dundee & Angus College, Gardyne Campus, Dundee Scotland.

European Student Service Design Challenge Winners Announced. Student design team "I <3 women" from University of the Arts London wins top prize

On June 1, the service design community came together in recognition of Service Design Day, an occasion designed to acknowledge the power of service design, especially in these very difficult times. The SDN wants to say a big thank you to everyone who participated in SDDay and for their contribution in making the world a better place, through better services.

Get to know our Accredited Service Design Trainers' approach to Service Design. Find out more about where and in which language they commonly provide their service design trainings, as well as the service sectors they have particular experience in.

Tarinoita suomalaisesta palvelumuotoilusta - Stories of Finnish Service Design

Celebrate Service Design with us! Use this opportunity to benefit from our special offer in celebration of the Service Design Day! Do good - give back!

Share your initiatives using hashtags #SDDay20 and #ServiceDesignDay and tag us in your posts!

Designing services often brings a service’s operating model into focus. It’s rarely in focus at the start, but customer insights can lead us to opportunities that require a shifts in the operating model.

In the lead-in to Service Design Day taking place on June 1, 2020, the Service Design Network is releasing the results of the global survey, Understanding the Impact of COVID-19 on the Service Design Sector conducted during the week of April 21-28, 2020.

The SDN new Member Welcome Board (Trello) has just launched and it is most assuredly a "must-read" for all. Members both old and new and even those in the making will benefit from an easy to follow path towards maximising your membership and getting the most value from all we have to offer!

Touchpoint journal is now available for browsing and purchase on the Issuu platform!

Featuring Jesse Grimes (SDN Vice President, Touchpoint Editor-in-Chief and independent service designer at kolmiot.com) and Mark Vanderbeeken (CEO and Founding Partner at Experientia)

Our expert panel of Service Design practitioners discuss and share their learnings from various Service Design case studies, Transformational projects, as well as tools and methodologies, such as Future-Casting and Strategic Foresights, to prepare businesses with new and unexpected business environments.

A panel of service design, and education experts from around the world including Mauricio Manhaes, Ph.D, Jennifer Abernathy, Marc Fonteijn, and Colin Proctor.

Service Design Award 2020: Extended Deadline. Submit your projects until October 30, 2020. Be a winner!