Covid-19 has altered the way we live and work in fundamental ways. To survive and thrive organizations need to slow down and reflect on how our world, our work, and our work lives will change from this point. As engineers you might say we are already problem-oriented, but a design thinker is human-need oriented, which is the need of the hour.

The Service Design Network New York Chapter hosted Alexandra Fiorillo for a (virtual) workshop entitled “Designing for Equity, Inclusion, and Impact.”

“For all the talk about being human-centered, one very human factor often gets overlooked — a basic understanding of how power operates in relationships between people.” — George Aye, “Design Education’s Big Gap: Understanding the Role of Power”

In a three-part series, Mauricio Manhaes, Design Researcher and Professor shared what is required for a shift in mindset to practice service design and how systemic change is a part of it.

In celebration of Service Design Day, Designers from all over the world tuned in for five enticing Pecha Kucha presentations in honor of this year’s theme “Do Good - Give Back.”

What is Service Design Day? SDD is a day dedicated to service design enthusiasts. It’s a world-wide event that launched in 2016 to bring together people from different backgrounds and disciplines across the globe to celebrate service design, raise awareness, and create impact in the world around us. This year SDN New York spotlit the Emergency Design Collective (EDC).

A message from our President Birgit Mager on behalf of the SDN Leadership Team.

We are pleased to announce that the Service Design Academy (SDA) is the first-ever organisation accredited by the Service Design Network (SDN)! Through our Organisational Accreditation initiative, the SDN recognises the authority and quality of SDA in the provision of service design education and qualification. SDA is a Service Design educational institution committed to creating positive impact through interactive, practice-based learning. SDA was founded in 2017 and is based in Dundee & Angus College, Gardyne Campus, Dundee Scotland.

European Student Service Design Challenge Winners Announced. Student design team "I <3 women" from University of the Arts London wins top prize

On June 1, the service design community came together in recognition of Service Design Day, an occasion designed to acknowledge the power of service design, especially in these very difficult times. The SDN wants to say a big thank you to everyone who participated in SDDay and for their contribution in making the world a better place, through better services.

Get to know our Accredited Service Design Trainers' approach to Service Design. Find out more about where and in which language they commonly provide their service design trainings, as well as the service sectors they have particular experience in.

Tarinoita suomalaisesta palvelumuotoilusta - Stories of Finnish Service Design

Celebrate Service Design with us! Use this opportunity to benefit from our special offer in celebration of the Service Design Day! Do good - give back!

Share your initiatives using hashtags #SDDay20 and #ServiceDesignDay and tag us in your posts!

Designing services often brings a service’s operating model into focus. It’s rarely in focus at the start, but customer insights can lead us to opportunities that require a shifts in the operating model.

In the lead-in to Service Design Day taking place on June 1, 2020, the Service Design Network is releasing the results of the global survey, Understanding the Impact of COVID-19 on the Service Design Sector conducted during the week of April 21-28, 2020.