Tarinoita suomalaisesta palvelumuotoilusta - Stories of Finnish Service Design

Celebrate Service Design with us! Use this opportunity to benefit from our special offer in celebration of the Service Design Day! Do good - give back!

Share your initiatives using hashtags #SDDay20 and #ServiceDesignDay and tag us in your posts!

Designing services often brings a service’s operating model into focus. It’s rarely in focus at the start, but customer insights can lead us to opportunities that require a shifts in the operating model.

In the lead-in to Service Design Day taking place on June 1, 2020, the Service Design Network is releasing the results of the global survey, Understanding the Impact of COVID-19 on the Service Design Sector conducted during the week of April 21-28, 2020.

The SDN new Member Welcome Board (Trello) has just launched and it is most assuredly a "must-read" for all. Members both old and new and even those in the making will benefit from an easy to follow path towards maximising your membership and getting the most value from all we have to offer!

Touchpoint journal is now available for browsing and purchase on the Issuu platform!

Featuring Jesse Grimes (SDN Vice President, Touchpoint Editor-in-Chief and independent service designer at kolmiot.com) and Mark Vanderbeeken (CEO and Founding Partner at Experientia)

Our expert panel of Service Design practitioners discuss and share their learnings from various Service Design case studies, Transformational projects, as well as tools and methodologies, such as Future-Casting and Strategic Foresights, to prepare businesses with new and unexpected business environments.

A panel of service design, and education experts from around the world including Mauricio Manhaes, Ph.D, Jennifer Abernathy, Marc Fonteijn, and Colin Proctor.

Service Design Award 2020: Extended Deadline. Submit your projects until October 30, 2020. Be a winner!

Celebrate with us the Service Design Day, but for you it's going to be the whole month! Don't miss the chance – get your application ready and apply for your SDN Trainer Accreditation from 1 May to 5 June to benefit from our Service Design Day special 25% discount offer.

Interview with Marc Stickdorn, acclaimed author of "This is Service Design Thinking" and "This is Service Design Doing" will discuss using Journey Maps as a customer-centric management tool for agile organizations.

What if Service Design could be applied every d$%# day? In this online workshop, you will learn jargon-free key elements and tools of Service Design.

We would like to invite all organisations, service designers professionals, students and enthusiasts to join us in celebration of Service Design Day. Do good - give back!

Learn how best organizations around the world design excellent experiences for their users!