Touchpoint Vol.14 No.3 Service Design Implementation
Touchpoint Vol.14 No.3 Service Design Implementation For us, implementation challenges can occur in many contexts. For external service design teams, the collaboration with the (client) organisation often ends with the delivery of a service strategy, encapsulated in artefacts such as personas, journey maps, high-fidelity prototypes and blueprints. But failures to adequately test and prototype, to account for organisational resistance or internal politics, or even misjudging end users or not planning for how new services slot into existing ecosystems, can all pose grave risks for successful implementation.