Doing the same thing twice doesn’t make it a tradition – but we are hopeful it just might enable one.

Writing pop songs and Service Design have more in common than you would think.

Prior to starting a Service Design business, I had two very large frustrations when it came to the ability of companies to create really groundbreaking ideas.

The other day I received the monthly invoice from my telephone company. There was a couple of things I didn’t understand, so I tried to call the company.

Engine Service Design was commissioned to support the development of Philips Retail Solutions (PRS): a new venture within Philips. Philips has three divisions, with the biggest being B2B.

Theatrical rehearsal is used as a model for the development and refinement of services.

Today, product manufacturers are providing more value to their customers by increasingly integrating services in their offerings.

ANA manage and operate eight major airports across Portugal, with over 65,000 passengers travelling through them every day.

»We want to enthuse our customer« is a phrase a Service Designer hears quite often. Most companies who strive for this do not know that they are treading on hallowed ground.

How and Where to Start? – How do you wow the customer in today’s ever-changing world?

The web offers new opportunities to involve users in Service Design. In our work, we explore the use of social media to enable users to make design contributions anywhere at anytime.

The trend towards consumerisation of healthcare has focused on empowering patients through access to information. This makes intuitive sense, mirroring a general trend away from experts as arbiters of knowledge.

»Sarah Drummond inspired a group of talented strangers to rally around her seemingly crazy idea of making a prototype and presenting it to a panel of investors at Social Innovation Camp.

Wyndford is a community in the North West of Glasgow and is ranked the 18th most deprived area in Scotland. Until last September, they had never met designers before.

The project was a purely online, collaborative project concerned with rethinking higher education.

Many years ago, life was simple. Everyone had only one name, one phone number, one address and one set of keys.

A hands-on workshop about co-research methods and tools adapted to a young target group

A management consultant, a designer and a cultural anthropologist go into a bar for a drink.

Sometimes Service Designers encounter projects where the client organisation is new to Service Design, maybe even to the extent that the client does not recognise that they need Service Design.

The cloud might be a little frightening: it’s invisible, all-consuming and, scariest of all, it’s telling you that your business needs to change.

Earlier this year, members of the Service Design Thematic Commission began an open discussion about the evaluation of Service-Design projects(...)

In financially uncertain times such as these, navigating a clear road to service delivery is increasingly challenging.

The design challenge encouraged participants to reflect on their own Service Design journey.

As an analyst on the Customer Experience team at Forrester Research, I work with executives who are responsible for transforming their companies into customer-centric organisations.

A few weeks before the conference, Minka, who runs the Service Design Network office, came into our workplace with a smile.

The splendid view from the Microsoft New England Research and Development Building framed the Service Design Conference opening reception on October 27th in Cambridge, Massachusetts.