11 Touchpoint articles in this issue

Touchpoint overview

Feature From the Editors

From the Editors

”I’m always surprised by how nervous designers can be about demonstrating the ‘impact’ of design.

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Feature Community of Service

Community of Service

Service Design generates not only new service concepts, but also new knowledge about service production and consumption.

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Feature Designing Services As A Knowledge Creation Process

Designing Services As A Knowledge Creation Process

In Touchpoint Volume 1 No. 3, Tether and Stigliani raised fundamental questions about the future of Service Design: how to build legitimacy, how to control – or lose control of – a profession and how to coordinate efforts between its entrepreneurs, practitioners and academics.

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Feature Delivering Return On Service Design Investments

Delivering Return On Service Design Investments

Working in a relatively new and developing field, Service Design practitioners still have difficulties in communicating the value of their work in terms of measurability and business (1) impact.

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Feature Service Design

Service Design

When we, as designers, see that people enjoy the services we have created, we tend to accept this as proof of quality.

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Feature How Human Is Your Business?

How Human Is Your Business?

From handier tin openers to more intuitive interfaces, the ability of design to humanise ‘things’ is well known and understood.

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Stuck in a Price War?

Stuck in a Price War?

Competition within the building materials sector is based mainly on the price of materials – the cheaper you can provide a material, the more competitive you will be.

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Feature How To Create Outstanding Customer Experiences For Franchises

How To Create Outstanding Customer Experiences For Franchises

Most Service Design models and definitions discuss the importance of creating mutual value for both provider and customer.

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Column Making It Better

Making It Better

The Service Design community has grown enormously in the past few years.

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Feature Where Does Service Design Stand In France?

Where Does Service Design Stand In France?

These practitioners tend in their everyday practice to adopt product service system thinking and to build extended design offerings.

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Feature Customer Profile

Customer Profile

The city of Melbourne, Australia, has over 4 million citizens, and is growing, thanks to an influx of immigrants from all over the world. Because of its growing population, there has been a great demand for living space in and around Melbourne.

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