11 Touchpoint articles in this issue

Touchpoint overview

Feature

From the Editors

”I’m always surprised by how nervous designers can be about demonstrating the ‘impact’ of design.

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Feature

Community of Service

Service Design generates not only new service concepts, but also new knowledge about service production and consumption.

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Feature

Designing Services As A Knowledge Creation Process

In Touchpoint Volume 1 No. 3, Tether and Stigliani raised fundamental questions about the future of Service Design: how to build legitimacy, how to control – or lose control of – a profession and how to coordinate efforts between its entrepreneurs, practitioners and academics.

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Feature

Delivering Return On Service Design Investments

Working in a relatively new and developing field, Service Design practitioners still have difficulties in communicating the value of their work in terms of measurability and business (1) impact.

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Feature

Service Design

When we, as designers, see that people enjoy the services we have created, we tend to accept this as proof of quality.

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Feature

How Human Is Your Business?

From handier tin openers to more intuitive interfaces, the ability of design to humanise ‘things’ is well known and understood.

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Stuck in a Price War?

Competition within the building materials sector is based mainly on the price of materials – the cheaper you can provide a material, the more competitive you will be.

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Feature

How To Create Outstanding Customer Experiences For Franchises

Most Service Design models and definitions discuss the importance of creating mutual value for both provider and customer.

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Column

Making It Better

The Service Design community has grown enormously in the past few years.

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Feature

Where Does Service Design Stand In France?

These practitioners tend in their everyday practice to adopt product service system thinking and to build extended design offerings.

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Feature

Customer Profile

The city of Melbourne, Australia, has over 4 million citizens, and is growing, thanks to an influx of immigrants from all over the world. Because of its growing population, there has been a great demand for living space in and around Melbourne.

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