Touchpoint Vol. 2 No. 2 - February 2013

Delivering Return On Service Design Investments

28 February 2013 - Petteri Hertto - Mikko Jäppinen - Tuomo Ketola - Reima Rönnholm

Working in a relatively new and developing field, Service Design practitioners still have difficulties in communicating the value of their work in terms of measurability and business (1) impact.

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Delivering Return On Service Design Investments

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