In today’s talk for the Service Design Network New York Chapter, Agnes Kwek presented to us the challenges of implementing service design in government and gave us a framework of practices to overcome those challenges. If you missed the talk, you can still check out the contents of the discussion in the write up below.

We are delighted by Murali from Virtual Digital in his sharing of the importance of Service Design thinking approach to drive innovation in the post-pandemic world. He emphasis on 4 main key trends through accelerating digital adoption, reimagining customer experiences, rethinking business model, and the shift in the remote working environment. Using deep journey mapping techniques to discover opportunities and interventions to enhance customer and employee experience. Graduates from the Nanyang Polytechnic Specialist Diploma in Service Experience Design and Innovation also shared their capstone project learning experience which they designed an inclusive service solution for cancer-stricken patients by creating awareness and support by the community.

“We've just concluded a wonderful evening of Impact Driven Design workshop hosted by James Breeze and facilitated by Robert Williams from Objective Experience in the latest edition of our SDN SG Chapter event. It was a fantastic evening with highly energized participants learning about Service Design Thinking process from strategic to tactical systemic design in implementing service design within organizations. We would like to express our appreciation to the amazing participants from different parts of the world!”

So you’ve heard of the concept of “adding your pronouns” and want to learn more. Like many of us, you’ve probably wondered what it meant, why folks keep bringing it up, and finally how you should “add your pronouns”? Where? When? Online? Within a verbal introduction?

Design is taking more of a leadership role - it is even moving into the boardroom. But so far designers are not systematically educated for leadership roles. In this program leadership mindset and skills for design will be reflected and developed.

October 21 – 22, 2021 (Online)

El pasado 1 de junio celebramos con una fogata virtual dos grandes acontecimientos, el día del diseño de servicios y el inicio del capítulo Guadalajara del Service Design Network.

On June 1, the service design community came together in recognition of Service Design Day, an occasion designed to acknowledge the power of service design, especially in these challenging times.

Dr Nick de Leon, founder of the renowned Service Design department at the Royal College of Art (the largest of its kind in the world!), has developed new online short courses for the RCA.

With the aim of strengthen the impact of Service Design in different fields, and to build up Service Designer community in China.

SDN Finland celebrated the special day June 1st big this year.

SDN Japan and SDN Taiwan welcome SDN members to the latest Going Glocal Meetup where they will look to explore the service design practice in Asia Pacific region. Together with SDN Shanghai, we will share service design practices/case studies from each chapter. Join us on June 15, 2021!

Help frog, SCAD and SDN continue their research and develop insights in the field by participating in a survey on Service Design within the U.S.

A successful way to sell service design is to not mention service design at all.

We, at the SDN, are proud to announce the launch of our SDN Practitioner Accreditation programme - an entry-level certification for service design practitioners!

On June 1, the service design community will come together in recognition of Service Design Day, an occasion designed to acknowledge the power of service design, especially in these challenging times.