Get all the latest service design news. We keep you up to date with key opinions and the latest innovation.
Recently, Touchpoint publisher Prof. Birgit Mager sat down with design pioneer Bruce Mau to discuss his recent thinking about enterprise design, the significance of canoe-building and life-centred design.
Service Design Award 2020/21: Congratulations to the winners and finalists!
Dear writers, we are glad to let you know the deadline for the submission of Touchpoint Vol. 13 No. 1 has been extended to October 31st!
Just right before the SDGC21 we are so thrilled to letting you know that the new issue of Touchpoint, "Service Design with the Planet in Mind" is now out! Get ready to knowing more about it during the Conference, when we will host the Touchpoint Roundtable together with the authors of the articles.
Here is what's coming up next at the SDN Academy in November. By joining these courses & lectures, you will be expanding your service design knowledge while getting updated on the latest trends in the service design industry. Whether you are a beginner or an expert in the world of service design, these courses intend to advance everyone's skills and career. Secure your spots by marking your calendar and registering today!
We have some exciting news – program for the upcoming Service Design Global Conference 2021 is now live. Please visit the conference website for more information.
On Tuesday, August 10th, the SDN New York Chapter was delighted to host service designer & researcher Nata Kostenko, design ethics enthusiast, former digital nomad, to talk about the exciting possibilities for a relatively new area in service design, Ethical Design.
We caught up with Max Masure, a New York based, community-centered UX Researcher and author; discussing their career in tech and their work towards making the world a more inclusive space for everyone.
We are thrilled to announce that the SDN Accreditation Programme has a new financially inclusive pricing structure that considers the global disparity in currency value by using the World Bank's country income index as a guiding framework. Discover the new pricing structure and consider applying to get accredited by the SDN today. Many benefits await you such as being recognised as an ambassador for service design and the SDN in your country!
The SDN Academy is proud to introduce to you our newest initiative: The Service Design Practitioner Curriculum Program starting on November 15, 2021.
The conference team is excited to welcome you to this year's Service Design Global Conference scheduled between October 21 – 22, 2021 (save the date to your calendar!)! Today, we are thrilled to announce that the early-bird tickets are now available with a new tiered pricing system for purchasing tickets.
In today’s talk for the Service Design Network New York Chapter, Agnes Kwek presented to us the challenges of implementing service design in government and gave us a framework of practices to overcome those challenges. If you missed the talk, you can still check out the contents of the discussion in the write up below.
We are delighted by Murali from Virtual Digital in his sharing of the importance of Service Design thinking approach to drive innovation in the post-pandemic world. He emphasis on 4 main key trends through accelerating digital adoption, reimagining customer experiences, rethinking business model, and the shift in the remote working environment. Using deep journey mapping techniques to discover opportunities and interventions to enhance customer and employee experience. Graduates from the Nanyang Polytechnic Specialist Diploma in Service Experience Design and Innovation also shared their capstone project learning experience which they designed an inclusive service solution for cancer-stricken patients by creating awareness and support by the community.
“We've just concluded a wonderful evening of Impact Driven Design workshop hosted by James Breeze and facilitated by Robert Williams from Objective Experience in the latest edition of our SDN SG Chapter event. It was a fantastic evening with highly energized participants learning about Service Design Thinking process from strategic to tactical systemic design in implementing service design within organizations. We would like to express our appreciation to the amazing participants from different parts of the world!”
So you’ve heard of the concept of “adding your pronouns” and want to learn more. Like many of us, you’ve probably wondered what it meant, why folks keep bringing it up, and finally how you should “add your pronouns”? Where? When? Online? Within a verbal introduction?
