Service Design Award 2021/21 - Meet our Winners!

Service Design Award 2020/21: Congratulations to the winners and finalists!

A WORLD CLASS SERVICE DESIGN

The SDN is incredibly pleased to announce that Service Design Award 2020/21 winners and have been announced!

On October 21, 2021, during the virtual Service Design Global Conference 2021,  Kerry Bodine - Head of Jury, took the stage to host the Service Design Award Ceremony and announce the finalists and five winners selected by our international jury of service design experts.

The ten finalists were showchased on the virtual stage and have their work presented in video presentation before the winners were announced. 

SHOWING THE IMPACT OF THE SERVICE DESIGN

On October 23, the winner presentations were a big hit with the audience. We had an opportunity to hear key insights into the process, learnings, challenges, and outcomes of five award-winning, world-class service design projects.

We look forward to sharing the footage of these best practice cases in the coming weeks and are proud to congratulate and showcase the five winners for their exceptional projects!

Special thanks to the 2020/21 Jury: Kerry Bodine, Kate Okrasinski, Taina Makijarvi, J. Margus Klaar,  Luis Alt, Damian Kernahan, and Florian Vollmer and Service Design Award Project Manager - Sonja Jazic. 

Service Design Award Winner - Best Non-profit/Public Sector Project

Service Design Award Winner - Best Non-profit/Public Sector Project

Immigration and Asylum Appeals by Engine

Category: Professional Non-Profit/Public Sector

Company: Engine

Client: Immigration and Asylum Reform Project | Her Majesty's Courts and Tribunals Service

Location: UK

Summary: People migrating to the UK can apply for a ‘right to remain’ based on their socio-economic circumstances or their rights under the Refugee Convention or Human Rights Act. Each year approximately 50,000 people raise an appeal when their applications are rejected. Appellants often live on the edge of society, with poor social capital, low digital literacy and little trust in government - they struggle to promote their argument and understand how their appeal is progressing.

Service Design Award Winner - Best Commercial Project

Service Design Award Winner - Best Commercial Project

CX transformation for hearing care by Smart Design 

Category: Professional Commercial

Company: Smart Design

Client: Amplifon

Location: USA

Summary: The client has led the hearing health market for decades as a holistic provider of devices, diagnostics, and support services. With the threat from new competitors emerging from adjacent categories, and shifts in regulation and technology, the client needed to be at the forefront of innovation to ensure its future position in the category.

Service Design Award Winner - Non-profit/Public Sector Winner: Organisational Impact in the Public Sector

Service Design Award Winner - Non-profit/Public Sector Winner: Organisational Impact in the Public Sector

Transforming workers' compensation service experiences: moving from fax to future proofed services by Workplace Safety and Insurance Board

Category: Professional Non-profit/Public sector

Company: Workplace Safety and Insurance Board

Client: Inhouse project

Location: Canada

Summary: Our organization, governed by legislation and policy, is one of the largest insurance organizations in North America. We cover five million people in over 300,000 workplaces across our province. Coverage with our organization is mandatory for many businesses in our province, who may not be aware of the necessity or plethora of services we provide. Past efforts to improve our financial position, while necessary, came at the expense of good customer service. Over the years, there began to be a problematic decline in customer satisfaction.

Service Design Award Winner - Best Student Project

Service Design Award Winner - Best Student Project

Escuela sin Fronteras by Catalina Hepp

Category: Student

Student: Catalina Hepp

University: Design School of Pontificia Universidad Catolica de Chile

Location: Chile

Summary: In recent years migration has rapidly increased in Chile, leading to a great number of migrant students entering the public educational system. This has created several conflicts within schools, such as bullying, stereotyping and segregation. Most of the time, institutions and teachers lack the resources or tools to face these issues, preventing them from creating intercultural and inclusive spaces that promote learning for migrant
students.

Service Design Award Winner - Student Winner: Business Innovation in the Private Sector

Service Design Award Winner - Student Winner: Business Innovation in the Private Sector

Low Touch: The Future of Dining Out by Marie Salova

Category: Student

Student: Marie Salova

University: National College of Art & Design

Location: Ireland

Summary: This project focuses on the future of dining out. COVID19 has pushed us all towards a Low Touch Economy; doing what we used to do but with less physical contact or a low touch version of our day to day interactions.

Once again, a warm congratulations to all of our winners and finalists on their success! Well done!

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