Service Design Award 2020 - The Finalists

The SDN has announced Service Design Award 2020 finalists!

Service Design Award 2020: Finalists Selected

The Service Design Award, curated by the Service Design Network, is the first international service design award to recognise the service design community's achievements in both the public and private sectors.

Participants of our 2020 award process, who have patiently awaited updates that have been delayed due to the global pandemic's challenges, must wait no longer! 

Today, the SDN is incredibly pleased to announce that Service Design Award 2020 finalists have been selected by our international jury of service design experts. Ten projects, which represent the global benchmark for world-class service design, have been shortlisted in the three categories of Professional Commercial, Professional Non-profit/Public Sector, and Student. Because of their exceptional work and project contributions, we are taking our industry to new levels!

Professional Commercial:

  • CX transformation for hearing care by Smart Design
  • Future of facilitation: digital blueprinting on a global scale by Xero
  • Alleviating stress and frustration during medicine switches by Koos Service Design

Professional Non-profit/Public Sector:

  • Working With Children Check for Indigenous Applicants by Today
  • Immigration and Asylum Appeals by Engine
  • Inclusive Digital Services for the Municipality by Koos Service Design
  • Transforming workers' compensation service experiences: moving from fax to future proofed services by Workplace Safety and Insurance Board
  • Design in a Crisis: Rescuing the Pay Experience for Federal Government Employees by PwC

Student:

  • Escuela sin Fronteras by Catalina Hepp
  • Low Touch: The Future of Dining Out by Marie Salova

Congratulations to all of our finalists. We look forward to commemorating their work during Virtual SDGC21. We encourage you to take a look at their excellent project work here!

Related Headlines

SDN Chapters TP 15-1 Service Design at the Dawn of AI | Roundtable

TP 15-1 Service Design at the Dawn of AI | Roundtable

On June 26th 2024, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design. The issue explores the latest thinking — and hands-on application — around service design and AI.

Continue reading
SDN Chapters Service Design Global Conference 2024 - Register for the event

Service Design Global Conference 2024 - Register for the event

Registration for the Service Design Global Conference (SDGC24) is open. You can register on the conference website for both in-person and virtual attendance. See you in October in Helsinki and online!

Continue reading
SDN Global News Touchpoint Vol. 15 No. 1 | Service Design at the Dawn of AI is out!

Touchpoint Vol. 15 No. 1 | Service Design at the Dawn of AI is out!

What you are about to read is the latest thinking — and hands-on application — around service design and AI.

Continue reading
SDN Chapters Call for papers extended deadline | Submit your abstract until May 5th

Call for papers extended deadline | Submit your abstract until May 5th

Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work

Continue reading