SIMPLIFICATION OF WORKPLACE

As your organisation gear’s up to be future ready, it’s vital to prevent complexity from taking root and hindering growth. Left unaddressed, this can lead to a work environment with less than desirable leadership behaviours, where there’s no room for big ideas, re-enforces status quo that limits innovation potential, overwhelmed and disengaged employees, poor communication, lowers quality and reduces customer experience. The antidote to escape the complexity trap, while it may seem counter-intuitive, is simplification. Join SDN Acc. Master Dr Vidya Priya Rao in this New SDN Academy Course. 

Date/Time: November 10-12, 2021 / 20:30 - 23:30 CET (GMT+5:30) 
Language: English
Course level: Intermediate

Learn more about the course here. 

SERVICE DESIGN PRACTITIONER CURRICULUM

The SDN Academy is proud to introduce to you our newest initiative: The Service Design Practitioner Curriculum Program starting on November 15, 2021 (save the date to your calendar). This unique training program is designed for those who want to build a solid foundation of service design practice and gather theoretical foundations, methodological skills, and practical experience. Therefore, this training is for anyone who wants to learn the basics of service design.

The program consists of 32 hours, structured in six modules of online sessions, five modules of assignments and on-demand content. The participants of this curriculum will get free access to the Accreditation Test to become an official SDN Accredited Practitioner, which includes a two-year SDN membership with all its benefits.

This training will be facilitated by our very own SDN President and SDN Acc. Master, Prof. Birgit Mager, our SDN Accredited Master Barbara Weber-Kainz, Linda Kaszubski and other exclusive international guests.

Date/Time: November 15, 2021 - January 31, 2022 / 13:00 - 16:00 CET (GMT+1) 
Language: English
Course level: Basic

Learn more about the course here. 

SERVICE DESIGN AND BRANDING

What is a brand? How do you define, create and evolve one? And why is it important for service design? Join Fiona Myles in this half-day course covering the key business considerations, principles and tools of branding for service design. This SDN Academy with Fiona Myles will not only cover the why, what and how of defining, creating and evolving service brands, but will also provide some insight in naming and organising service brands as portfolios. Coming back to the Academy this November. 

Date/Time: November 17, 2021 / 14:00 - 17:30 CET (GMT+1) 
Language: English
Course level: Basic

Learn more about the course here. 

SERVICE DESIGN AND MANAGEMENT - SETTING THE STAGE FOR IMPLEMENTATION

Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organizational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed. This "back by popular demand" program is coming back to the SDN Academy this November. 

Date/Time: November 25 & December 02, 2021 / 15:00 - 18:30 CET (GMT+1) 
Language: English
Course level: Advanced

Learn more about the course here. 

INTRODUCTION TO SYSTEMIC DESIGN 2.0 

The recent interest in Systemic Design has resulted in the emergence of toolkits and templates that aim at integrating systems thinking with service design methods. However, we believe there is an imperative for a more profound and insightful integration. Thereby, in Systemic Design 2.0, we move beyond the tools and templates level, to tap into the power of timeless ideas and practical techniques from the systems paradigm. This transition enables the designers to add depth and dimension to their observations, create their own tools for sense-making, re-iterate and examine design problems in novel ways, and learn better in and about complexity.

Date/Time: November 30, 2021 / 18:00 - 19:30 CET (GMT+1) 
Language: English
Lecture level: Basic

Learn more about the course here.