SDN Academy | Coming Up in November

Here is what's coming up next at the SDN Academy in November. By joining these courses & lectures, you will be expanding your service design knowledge while getting updated on the latest trends in the service design industry. Whether you are a beginner or an expert in the world of service design, these courses intend to advance everyone's skills and career. Secure your spots by marking your calendar and registering today!

DARE TO DRAW - VISUAL THINKING ESSENTIALS
You don’t need to be an artist to master the basics of a visual thinking. It’s drawing, not rocket science. The motor skills you use to write a shopping list or sign a birthday card are no different from those that you need to draw a picture. Join this SDN Academy Course with SDN Acc. Master Roman Schoeneboom and learn more about Viusal Thinking Essentials. 

Date/Time: November 5, 2021 / 15:30 - 19:30 CET (GMT+1)
Language: English

Learn more about the course here

 --

"We’ll start the session with some simple warm-up exercises, learning about the importance of visual thinking, building your own visual vocabulary, and continue to gradually extent the level of detail and complexity in your drawings." (Roman Schöneboom)

BUILD YOUR WAY A BETTER {PROBLEM STATEMENT} 

No matter what you are working on, {problem framing} will help you and your team make better decisions faster.

{problem framing} provides a structured way to phrase the right issue(s) or challenge(s) you intend to work on, i.e. in a design sprint. The process will result in a defined hypothesis, a HMW design question, or a problem statement. Join SDN Acc. Master Roman Schöneboom in this Advanced Problem Framing Workshop and bring your own (work) related problems to the course. 

Date/Time: November 8, 2021 / 15:30 - 19:30 CET (GMT+1) 
Language: English

Learn more about the course here

 --

"No matter what you are working on, {problem framing} will help you and your team make better decisions faster." (Roman Schöneboom)

SIMPLIFICATION OF WORKPLACE

As your organisation gear’s up to be future ready, it’s vital to prevent complexity from taking root and hindering growth. Left unaddressed, this can lead to a work environment with less than desirable leadership behaviours, where there’s no room for big ideas, re-enforces status quo that limits innovation potential, overwhelmed and disengaged employees, poor communication, lowers quality and reduces customer experience. The antidote to escape the complexity trap, while it may seem counter-intuitive, is simplification. Join SDN Acc. Master Dr Vidya Priya Rao in this New SDN Academy Course. 

Date/Time: November 10-12, 2021 / 20:30 - 23:30 CET (GMT+5:30) 
Language: English

Learn more about the course here

 --

"Crush complexity to ease employee experience, increase business flexibility and scalability." (Dr Vidya Priya Rao)

SERVICE DESIGN PRACTITIONER CURRICULUM

The SDN Academy is proud to introduce to you our newest initiative: The Service Design Practitioner Curriculum Program starting on November 15, 2021 (save the date to your calendar). This unique training program is designed for those who want to build a solid foundation of service design practice and gather theoretical foundations, methodological skills, and practical experience. Therefore, this training is for anyone who wants to learn the basics of service design.

 

The program consists of 32 hours, structured in six modules of online sessions, five modules of assignments and on-demand content. The participants of this curriculum will get free access to the Accreditation Test to become an official SDN Accredited Practitioner, which includes a two-year SDN membership with all its benefits.

This training will be facilitated by our very own SDN President and SDN Acc. Master, Prof. Birgit Mager, our SDN Accredited Master Barbara Weber-Kainz, Linda Kaszubski and other exclusive international guests.

Date/Time: November 15, 2021 - January 31, 2022 / 13:00 - 16:00 CET (GMT+1) 
Language: English

Learn more about the course here

 --

"By joining this program, you will achieve a fundamental understanding of the service design practice and accumulate knowledge, skills, and hands-on experience. Above all, you will be officially accredited by the SDN as a "Service Design Practitioner"!" (SDN President, Prof Birgit Mager)

SERVICE DESIGN AND BRANDING

What is a brand? How do you define, create and evolve one? And why is it important for service design? Join Fiona Myles in this half-day course covering the key business considerations, principles and tools of branding for service design. This SDN Academy with Fiona Myles will not only cover the why, what and how of defining, creating and evolving service brands, but will also provide some insight in naming and organising service brands as portfolios. Coming back to the Academy this November. 

Date/Time: November 17, 2021 / 14:00 - 17:30 CET (GMT+1) 
Language: English

Learn more about the course here

 --

"This course is for Service designers, design strategists and anyone interesting in harnessing the power of branding in their practice." (Fiona Myles)

SERVICE DESIGN AND MANAGEMENT - SETTING THE STAGE FOR IMPLEMENTATION

Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organizational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed. This "back by popular demand" program is coming back to the SDN Academy this November. 

Date/Time: November 25 & December 02, 2021 / 15:00 - 18:30 CET (GMT+1) 
Language: English

Learn more about the course here

 --

„Why didn’t i know the success factors before we started our innovation lab, that would have been so valuable“ (Peter, Sony Innovation lab Manager, course participant)

Related Headlines

SDN Chapters Program is now live and workshop tickets are  available for Service Design Global Conference 2021!

Program is now live and workshop tickets are available for Service Design Global Conference 2021!

We have some exciting news – program for the upcoming Service Design Global Conference 2021 is now live. Please visit the conference website for more information.

Continue reading
SDN Chapters Early bird tickets are now available for Service Design Global Conference 2021!

Early bird tickets are now available for Service Design Global Conference 2021!

The conference team is excited to welcome you to this year's Service Design Global Conference scheduled between October 21 – 22, 2021 (save the date to your calendar!)! Today, we are thrilled to announce that the early-bird tickets are now available with a new tiered pricing system for purchasing tickets.

Continue reading
SDN Chapters Announcing the theme for the Service Design Global Conference 2021: Taking a Stand

Announcing the theme for the Service Design Global Conference 2021: Taking a Stand

October 21 – 22, 2021 (Online)

Continue reading
SDN Global News It's here! The SDN Accreditation Programme for Service Design Practitioners

It's here! The SDN Accreditation Programme for Service Design Practitioners

We, at the SDN, are proud to announce the launch of our SDN Practitioner Accreditation programme - an entry-level certification for service design practitioners!

Continue reading