Inaugural mentorship programme

In May 2021, Service Design Network Singapore Chapter (SDNSG) launched the first wave of our inaugural mentorship programme with 12 esteemed service design experts and aspiring service designers.

Mentors meeting
Mentors meeting

The SDNSG Mentorship programme is a 12 weeks mentee-led initiative to support aspiring service designers through holistic mentoring in honing their service design skills and knowledge. We seek to enable practitioners to influence and execute service design practices within their organisation and maintain a vibrant community for collaboration and employment opportunities in Singapore.

I learnt a lot from my mentor during this programme. At the start, we sat down to discuss my goals and what I wanted to achieve. My mentor outlined how he could help me and some resources and tools to consider to push myself to become better. - Amelia Ho, Tan Tock Seng Hospital

First session by Gary Lim (Mentor) and Amelia Ho (Mentee)
First session by Gary Lim (Mentor) and Amelia Ho (Mentee)

Every mentoring pair are unique, and so are the mentees' objectives. As a mentee-led engagement, we as mentors would guide and ensure we understand and align with the mentee's needs.

When I showed my mentor a list of questions that I had written for an upcoming interview that I was going to, he told me that my questions were too technical and would have been challenging to use to draw out stories from the participants. As an engineer by training, this was something that blew my mind. It was such a simple thing to pick up on, but it was something that I had not realized before. - Amelia Ho, Tan Tock Seng Hospital

While the sessions were typically casual and conversational, we strive to provide actionable feedback for the mentees. Examples such as past works and experiences supplement the learning.


Paying it forward and giving back to enable our fellow practitioners to strive and succeed is why we do what we do here. For service design to take roots and flourish in the community, we need to lend a helping hand. And we will continue to do so. Watch this space for more stories from the SDNSG Mentorship programme!

Gary Lim
Gary Lim - Senior Service Designer

Gary is currently a Senior Service Designer with KONE WORX (part of KONE) and a founding member of SDNSG. Previously, he has worked at BCG Platinion (part of Boston Consulting Group) and IBM iX (part of IBM).

All Headlines

Related Headlines

SDN Chapters Touchpoint Vol.14 No.1 - The Employee Journey: Call for papers

Touchpoint Vol.14 No.1 - The Employee Journey: Call for papers

The service design community has long recognised the importance of the employee experience as being inherently interlinked with user experience. Employees are integral to any service delivery, whether they are present in face-to-face service interactions, such as hospitality, or whether they are behind the scenes of (primarily) digital services, responsible for apps and interfaces.

Continue reading
SDN Global News SDN Next Gen Conference early bird tickets is out!

SDN Next Gen Conference early bird tickets is out!

Are you ready to revolutionize the future of service design? If you're starting out in your service design odyssey, this conference is the perfect place to ignite your creativity, expand your knowledge, and make your first marks on the world of service design.

Continue reading
SDN Chapters Service Design Global Conference 2023 - Save the date!

Service Design Global Conference 2023 - Save the date!

We are excited to announce the dates and host city for this year’s Service Design Global Conference. See you in Berlin, October 5-6, 2023!

Continue reading
SDN Chapters State of Service Design in Switzerland 2019 Report

State of Service Design in Switzerland 2019 Report

Back in 2019, the Swiss Service Design Network team got in touch with 50+ service design practitioners to better understand: the state of Service Design in Switzerland, what makes Swiss services different, and what do they expect from a community of service designers. Here is what we learned.

Continue reading