We are delighted by Murali from Virtual Digital in his sharing of the importance of Service Design thinking approach to drive innovation in the post-pandemic world. He emphasis on 4 main key trends through accelerating digital adoption, reimagining customer experiences, rethinking business model, and the shift in the remote working environment. Using deep journey mapping techniques to discover opportunities and interventions to enhance customer and employee experience. Graduates from the Nanyang Polytechnic Specialist Diploma in Service Experience Design and Innovation also shared their capstone project learning experience which they designed an inclusive service solution for cancer-stricken patients by creating awareness and support by the community.

“We've just concluded a wonderful evening of Impact Driven Design workshop hosted by James Breeze and facilitated by Robert Williams from Objective Experience in the latest edition of our SDN SG Chapter event. It was a fantastic evening with highly energized participants learning about Service Design Thinking process from strategic to tactical systemic design in implementing service design within organizations. We would like to express our appreciation to the amazing participants from different parts of the world!”

Sharing innovative care model designs that guide our patients through from living well to leaving well.

On 27 March 2019, Standard Chartered Bank’s eXellerator Lab hosted the first event of the year.

Nanyang Polytechnic, School of Design, Service Experience Design Masterclass in collaboration with Royal College of Art from 12-15 November 2018.

On 15 November 2018, the Singapore Chapter went live with more than 100 guests at the launch event.