Our Service Experience Design Masterclass 2022 participants demonstrated deep empathy and appreciation of Service Design beautifully implemented at Heartbeat@Bedok. It was a pleasure to co-facilitate with Robert Brodeth from ONG&ONG, Larry Seow and Andrew Lee from NYP School of Design & Media. Learning new insights from our guest speakers Emeric Lau and Gary Soh from Immortal sharing the domain of branding and wayfinding integrating with Service Design. Wonderful backstage support from Gina Weers, Jeffery Yap and Karen Chen from Nanyang Polytechnic School of Design & Media in making this possible!

In May 2021, Service Design Network Singapore Chapter (SDNSG) launched the first wave of our inaugural mentorship programme with 12 esteemed service design experts and aspiring service designers.

The Service Design Network Singapore Chapter joined forces with The Majurity Trust, Ideactio, and Nanyang Polytechnic, School of Design and Media to organize an open innovation challenge. Our aim is to bring together aspiring young design talents with like-minded individuals to collaborate in creating meaningful solutions through Service Design thinking and doing.

Featuring the transition and navigating the great unknown of Service Design in Singapore through the SDN mentorship programme.

Be inspired by the sharing of career switching and transiting into the field of service design leadership role.

In May 2021, Service Design Network Singapore Chapter (SDNSG) launched the first wave of our inaugural mentorship programme with 12 esteemed service design experts and aspiring service designers.

We are delighted by Murali from Virtual Digital in his sharing of the importance of Service Design thinking approach to drive innovation in the post-pandemic world. He emphasis on 4 main key trends through accelerating digital adoption, reimagining customer experiences, rethinking business model, and the shift in the remote working environment. Using deep journey mapping techniques to discover opportunities and interventions to enhance customer and employee experience. Graduates from the Nanyang Polytechnic Specialist Diploma in Service Experience Design and Innovation also shared their capstone project learning experience which they designed an inclusive service solution for cancer-stricken patients by creating awareness and support by the community.

“We've just concluded a wonderful evening of Impact Driven Design workshop hosted by James Breeze and facilitated by Robert Williams from Objective Experience in the latest edition of our SDN SG Chapter event. It was a fantastic evening with highly energized participants learning about Service Design Thinking process from strategic to tactical systemic design in implementing service design within organizations. We would like to express our appreciation to the amazing participants from different parts of the world!”

Sharing innovative care model designs that guide our patients through from living well to leaving well.

On 27 March 2019, Standard Chartered Bank’s eXellerator Lab hosted the first event of the year.

Nanyang Polytechnic, School of Design, Service Experience Design Masterclass in collaboration with Royal College of Art from 12-15 November 2018.

On 15 November 2018, the Singapore Chapter went live with more than 100 guests at the launch event.