Relevance of Service Design in a post pandemic world
We are delighted by Murali from Virtual Digital in his sharing of the importance of Service Design thinking approach to drive innovation in the post-pandemic world. He emphasis on 4 main key trends through accelerating digital adoption, reimagining customer experiences, rethinking business model, and the shift in the remote working environment. Using deep journey mapping techniques to discover opportunities and interventions to enhance customer and employee experience. Graduates from the Nanyang Polytechnic Specialist Diploma in Service Experience Design and Innovation also shared their capstone project learning experience which they designed an inclusive service solution for cancer-stricken patients by creating awareness and support by the community.