Designing with a community-centric mindset and an inclusive design approach
Our Service Experience Design Masterclass 2022 participants demonstrated deep empathy and appreciation of Service Design beautifully implemented at Heartbeat@Bedok. It was a pleasure to co-facilitate with Robert Brodeth from ONG&ONG, Larry Seow and Andrew Lee from NYP School of Design & Media. Learning new insights from our guest speakers Emeric Lau and Gary Soh from Immortal sharing the domain of branding and wayfinding integrating with Service Design. Wonderful backstage support from Gina Weers, Jeffery Yap and Karen Chen from Nanyang Polytechnic School of Design & Media in making this possible!