Our Service Experience Design Masterclass 2022 participants demonstrated deep empathy and appreciation of Service Design beautifully implemented at Heartbeat@Bedok. It was a pleasure to co-facilitate with Robert Brodeth from ONG&ONG, Larry Seow and Andrew Lee from NYP School of Design & Media. Learning new insights from our guest speakers Emeric Lau and Gary Soh from Immortal sharing the domain of branding and wayfinding integrating with Service Design. Wonderful backstage support from Gina Weers, Jeffery Yap and Karen Chen from Nanyang Polytechnic School of Design & Media in making this possible!
Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available - your invitation to connect, share ideas, and explore service design's impact on business.
In case you missed the Service Design Global Conference 2025 in Dallas, you can purchase Replay access to the recordings and view them at your leisure until October 10, 2026.
We have winners in the house! Congratulations on your well-deserved success to all Service Design Award 2025 winners and finalists!
Negli ultimi mesi si è parlato moltissimo di intelligenza artificiale nei servizi, ma quasi sempre in termini di efficienza, automazione o riduzione dei costi. Eppure, osservando i team che lavorano davvero con l’AI, emerge un tema molto più interessante e, soprattutto, più umano: la fiducia.
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