Join us to hear from experts in the field of Service Design! Our speakers from Australia and Singapore will be sharing some of their recent case studies and how they have achieved desired results by applying Service Design in the context of the corporate world. Additionally, find out more about how Standard Chartered Bank is making an impact in driving innovation through their SC Ventures and the eXellerator Lab.

Workshop & agenda design for different types of workshops Problem statements & reframing Facilitation theory, tips and hands-on experience with a real case study Core Design Thinking workshop flow as a starting point for future workshop design

During this week-long experience, you’ll learn why, when, & how to conduct ethnographic research, build personas, create customer journey maps, construct prototypes, identify value exchange among stakeholders, and more.