On 27 March 2019, Standard Chartered Bank’s eXellerator Lab hosted the first event of the year.
We held our first Service Design Network Singapore event - Service Design in the Corporate World on 27th March at Standard Chartered’s eXellerator Lab and it was a great success! We had an engaging session learning about how Service Design is applied in the corporate industry as well as the government sector.
Our guest speakers Jennifer McAuliffe from SC Ventures, Jeremy Walker, Co-Founder of Craig Walker and Peter Overy, Co-Founder of AGENCY (Singapore) provided valuable insights on the application of Service Design based on their past experiences working with various corporate and government organisations. The night concluded with a networking session where we had meaningful conversations about our perceptions of service design over refreshments provided by SC Ventures.
We would like to show our appreciation to the participants for their active engagement throughout the session! Thank you SC Ventures for hosting and providing refreshments for this SDN Singapore event.
Join us for the Service Design Global Conference (SDGC24) this October! Whether you prefer attending in person in Helsinki or participating online, exciting opportunities await. Register now on the conference website and be part of this inspiring event. See you there!
As the practice of service design continues to gain recognition and traction, a notable trend has emerged: organisations are choosing to build and utilise in-house service design teams rather than relying on external agencies. This shift brings with it a host of considerations, both positive and negative, that merit in-depth exploration and critical reflection.
What you are about to read is the latest thinking — and hands-on application — around service design and AI.
Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work
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