On 15 November 2018, the Singapore Chapter went live with more than 100 guests at the launch event.
The SDN Singapore Chapter successfully launched on November 15, 2018. Hosted by IBM iX at the IBM Studios Singapore, the event saw a turnout of 100+ guests coming from the public and private sectors and graced by guest-of-honour, Mr Mark Wee, Executive Director of DesignSingapore Council. Guest speaker Dr Nick de Leon, Head of Service Design Programme of the Royal College of Art, also shared interesting insights into how important this practice is to the industry. The night concluded with the graduation ceremony of the Service Design Masterclass, co-hosted by Nanyang Polytechnics and Royal College of Art and networking session.
On May 20th 2026, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design: Touchpoint Vol.17 No. 1 | From AI to Synthetic Services.
Connect, Collaborate, and Create Change – SDGC26 Awaits! Join us in Wiesbaden, Germany and online, 28–30 October. Registration is open, with Early Bird tickets on sale until May 15.
AI continues to disrupt our work as service designers, fundamentally changing the way we design, deliver and analyse services. The advances are rapid as well, presenting new opportunities while at the same time forcing us to answer some challenging questions on where and how its capabilities are deployed. This issue of Touchpoint answers an ongoing need in our community to learn from each other - as well as those outside our field - to confidently apply AI, as well as know where it should be avoided.
We are pleased to announce that the call for papers for Touchpoint Vol. 17 No. 3 is now open.
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