We are delighted by Murali from Virtual Digital in his sharing of the importance of Service Design thinking approach to drive innovation in the post-pandemic world. He emphasis on 4 main key trends through accelerating digital adoption, reimagining customer experiences, rethinking business model, and the shift in the remote working environment. Using deep journey mapping techniques to discover opportunities and interventions to enhance customer and employee experience. Graduates from the Nanyang Polytechnic Specialist Diploma in Service Experience Design and Innovation also shared their capstone project learning experience which they designed an inclusive service solution for cancer-stricken patients by creating awareness and support by the community.
Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available - your invitation to connect, share ideas, and explore service design's impact on business.
We have winners in the house! Congratulations on your well-deserved success to all Service Design Award 2025 winners and finalists!
Negli ultimi mesi si è parlato moltissimo di intelligenza artificiale nei servizi, ma quasi sempre in termini di efficienza, automazione o riduzione dei costi. Eppure, osservando i team che lavorano davvero con l’AI, emerge un tema molto più interessante e, soprattutto, più umano: la fiducia.
We are excited to share the entire recording and the full transcript of this event with Organisational Choreographer and Creative Strategist Katrin Kolo.
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