Service Design in Healthcare

Sharing innovative care model designs that guide our patients through from living well to leaving well.

Another successful SDN Singapore Chapter event hosted at the Centre for Healthcare Innovation(CHI). Participants were shown to an interactive guided tour to CHI’s Living Lab and learn how Tan Tock Seng Hospital (TTSH) looks at innovative care model designs that guide our patients through from living well to leaving well.


Special thanks to our speakers Kun Ming (Industrial Designer at TTSH) and Zhide and Nicolette (Design Technologist and Design Researcher, currently at GovTech and previously from KTPH) for an insightful sharing session on the many meaningful projects in the domain of service design that healthcare has embodied.


We were all intrigued by Zhide and Nicolette’s sharing on the Decision Tree project which aimed to make Advanced Care Planning (ACP) conversations lighthearted and lowered the barriers by understanding the behaviour of children, parents, and grandparents. As aptly shared by Kun Ming, “Culture eats Service Design strategy for breakfast.” The role of a service designer is changing and innovating we need to encourage and enable innovation process with the ground.


Thank you, Centre for Healthcare Innovation and Tan Tock Seng Hospital for hosting and providing refreshments for this SDN Singapore event.

 --

Related Headlines

SDN Chapters Meet, Mingle & Make an Impact – See You at SDGC25!

Meet, Mingle & Make an Impact – See You at SDGC25!

Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available - your invitation to connect, share ideas, and explore service design's impact on business.

Continue reading
SDN Chapters Service Design Award: Deadline Extension

Service Design Award: Deadline Extension

You asked, and we listened! We are pleased to announce that the deadline for submissions to the Service Design Award 2025 has been extended to August 15, 2025!

Continue reading
SDN Chapter News Highlights from the webinar "Service Design Books" with Arun Joseph Martin

Highlights from the webinar "Service Design Books" with Arun Joseph Martin

We are excited to share the entire recording, transcript and links to all mentioned resources of this event with co-founder of The Service Design Book Club and Service Design professional Arun Joseph Martin.

Continue reading
SDN Chapters Meet the Jury for the 2025 Service Design Award

Meet the Jury for the 2025 Service Design Award

The Service Design Award 2025 is proud to introduce this year’s outstanding international jury. These industry leaders, innovators, and changemakers are ready to review the world’s best service design work. Meet the experts who will help spotlight the projects making real impact globally.

Continue reading