Socjomania Receives Organisational Accreditation from the SDN!

We are glad to announce Socjomania as our newest partner and Organisation Accredited by Service Design Network! Through the accreditation initiative, the SDN recognises the authority and quality of Socjomania in the provision of service design qualification and service design education

Socjomania is since 2012 a consulting and training company whose main mission is the constant development of clients and their companies, as well as employees and their expertise. Socjomania guides organisations to create strategies that help to effectively use digital channels to achieve the brand's business goals. Combining the service design approach of experienced specialists, and the tool knowledge of trainers.

Digital, marketing, strategy and research are in our company DNA and its history since 2009. We have embedded service design and customer-focused methodologies in our business since 2013. Our main mission is to introduce companies into the digital world, solve their problems and integrate all of the resources internally in the organization and externally by co-creating them with all important actors to make digital services the most valuable and useful for its users. It’s possible thanks to our interdisciplinary and people&culture focused team - Katarzyna Młynarczyk

Socjomania guides organisations to create strategies that help to effectively use digital channels to achieve the brand's business goals. Combining the service design approach of experienced specialists, and the tool knowledge of trainers.

SDN Master Accredited Katarzyna Młynarczyk, Digital Marketing Lead, Vice-president and co-owner of Socjomania, and Accredited Professional Martyna Tarnawska - Digital Innovation Lead with other team members advise clients on digital channel communication and innovation design, together, facilitate workshops and processes using own exercises and tools.

As a whole, Socjomania is an interdisciplinary team with competencies in the fields of marketing, strategy, psychology, sociology, data management, service design and transversal knowledge of digital tools. Their innovation process is driven by a human-centred design approach with their clients and co-creation with customers.

Socjomania offers high-level service design courses for groups, individuals and businesses. Their courses aim to foster design leadership, build service design capacity and create a community of practitioners. Their approach is to work together and combine Socjomania's experience with individuals knowledge and understanding of the industry.

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Socjomania teamwork

I have already cooperated with Socjomania in 3 companies and each time on a different project. From training, research, to consulting. One of our latest projects to improve the student experience of our Codecool programming school was carried out with exceptional care and attention to detail. From the very beginning, not only employees were involved in the implementation of our assumptions, but also customers, who themselves stated that it was a very positive experience for them. Thanks to the research and recommendations of Socjomania, implementation of a long-term Customer Experience project was possible, and its effects were visible in the opinions of customer satisfaction and their retention. Now in Decathlon Polska we are working on the next projects together. - Jakub Dzięcielski, Head of User Engagement at Decathlon Polska

The Service Design Network recognises the qualification of the Socjomania approach as a consultancy and educational organisation, based on the following:

  • Consultancies engage clients, encourage shared thinking and collaborative working
  • Consultancies are designed to meet both organisational and individual needs.
  • Consultancy contains a variety of approaches and methods.
  • Training activities promote learning & independent learning
  • Service dominant logic approach of integrating different organizations to create common value in customer experience, the discovery of new services, building service-oriented culture
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Service Design Network is for Socjomania main source of expertise in service design, network of service designer and it guides our organization for development since 2013 when we started reading touchpoint and being members of Service Design Network platforms. Our common plans for the future consider new educational and business services for organizations around the world, which will expand knowledge about service design and help companies to embed more service design in their business and culture. - SDN Poland Chapter

Get a glimpse of  Socjomania recent projects here

Through our Organisational Accreditation initiative, SDA is also recognised as a high-quality partner of the SDN Academy, an international educational provider of high-quality service design content. 

We congratulate Socjomania and look forward to a fruitful collaboration! 

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Interested in your organisation being considered for accreditation by the Service Design Network? Contact us for more information.

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