Service Design Practitioner Curriculum 

The 2nd edition of our Service Design Practitioner Curriculum with SDN President Prof. Birgit Mager, SDN Acc. Master Barbara Weber-Kainz and SDN invited Trainer Linda Kaszubski is starting February 7, 2022. 6 modules of live-training, 5 modules of supervision, a practical case and self-study assignments will lead you to the official SDN Service Design Practitioner Accreditation! It is easy! It is fun! And it is a big step in your portfolio development.

This course is designed for anyone who wants to learn the basics of service design no matter if you are at a starting point for your career or if you are looking for a foundation to select service design teams and support and facilitate smaller projects. 

Date/Time: February 7 - May 2, 2022
Language: English
Course level: Basic

Learn more about the course here. 
*Only two seats left!

Service Design Management

"Service Design Management - Setting the Stage for Implementation” with SDN Acc. Master Trainer Dr Tina Weisser coming back to the SDN Academy on February 17 & 24, 2022. What are the barriers to implementing service design and what are the optimisation potentials? Which influencing factors should service designer consider in future projects? Join Dr. Tina Weisser’s workshop this February to find the answers. 

Date/Time: February 17 & 24, 2022
Language: English
Course level: Advanced

Learn more about the course here. 

Strategic Design in Organisations

Today, more than ever, the role of design is shaping human needs as we deliver new service models to improve human lives. As design professionals we continue to experiment with new ways to provide solutions for complex problems. Join SDN Acc. Professional Carol Massá on this two-day course, and learn more about the role of service design in organisations today, identify design challenges from an inside and outside-in perspective and, ultimately start to take actions to close gaps between people, process, policies, platforms in your organisation.

Date/Time: March 22-23, 2022
Language: English
Course level: Basic

Learn more about the course here. 

Service Design and Future Forecasting

The world is facing a trifecta of radical shifts: post-covid aftershocks, climate crisis and technological revolution – the stakes are only getting higher. How can service designers more deliberately influence and prepare for challenges and significant next order impacts for environment, society, technology and politics? Learn all about it in this new SDN Academy Online Live Course: "Service Design & Future Forecasting" with Neil Collman. 

Date/Time: tba
Language: English
Course level: Basic/Intermediate 

You can already pre-register for the next edition! Learn more about it on the course page here.  

Deep-dive into Systemic Design 2.0

Recent interest in Systemic Design has resulted in the emergence of toolkits and templates that aim at integrating systems thinking with service design methods. However, we believe there is an imperative for a more profound and insightful integration. In the Systemic Design 2.0 Course by Arash Golnam and Peter Horvath, we move beyond the tools and templates level, to tap into the power of timeless ideas and practical techniques from the systems paradigm. This transition enables the designers to add depth and dimension to their observations, create their own tools for sense-making, re-iterate and examine design problems in novel ways, and learn better in and about complexity.

Date/Time: March 16, 2022 - April 27, 2022
Language: English
Course level: Advanced

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