In this trend report, the financial sector has been identified as one of the areas where in-depth service design and market knowledge are needed to transform the opportunities for change into successful service innovations.

Written by Gravitytank, with the support of many SDN members and other service design thought leaders, the report explores four major trends in financial services that are beginning to affect people’s daily lives, and that have huge potential to impact the design of services.

Order your printed copy for 15.99€ plus shipping. SDN Members receive a discount of 50%. Or join the community to download the PDF for free.

 --

Related books

Service Design Award Annual

Service Design Award Annual

The Service Design Award Annual is a celebration of the very best in service design, featuring 22 full and illustrated case studies from winners and finalists from the first three years of the Service Design Award.

Buy this book
Service Design Impact Report: Health Sector - Japanese Edition

Service Design Impact Report: Health Sector - Japanese Edition

サービスデザインがヘルスケア領域に提供しうる価値に焦点を当てた、サービスデザインネットワークが発行するインパクト・レポートの第3弾の日本語版です。今日では、世界的にヘルスケア領域における取り組みがどんどん広がっています。

Buy this book
Touchpoint Anniversary Collection

Touchpoint Anniversary Collection

Touchpoint is already in its eleventh year of publication, having first been published in early 2009. To celebrate this significant milestone, we are happy to offer a limited Anniversary Collection pack, including 24 issues.

Buy this book
SDN Publication Design Thinking In-house - English edition

Design Thinking In-house - English edition

How can (Service) Design Thinking help to overcome rigid structures in order to integrate user-focused, collaborative and efficient ways of working within public and private organisations? We are pleased to introduce our publication "Design Thinking In House" with Deutsche Telekom to offer answers to this question.

Buy this book