In this trend report, the financial sector has been identified as one of the areas where in-depth service design and market knowledge are needed to transform the opportunities for change into successful service innovations.

Written by Gravitytank, with the support of many SDN members and other service design thought leaders, the report explores four major trends in financial services that are beginning to affect people’s daily lives, and that have huge potential to impact the design of services.

Order your printed copy for 15.99€ plus shipping or join the community to download the PDF for free.


Related books

SDN Publication Impact Report: Public Sector

Impact Report: Public Sector

The Service Design Impact Report gives a broad overview on service design driven activities in governments and public service organisations all over the world. The report shows how strong the role of design in the public sector has become and how impactful it can be. At the same time it gives insights in many opportunities yet to exploit.

Buy this book