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SDN Chapters Service Design Global Conference 2023 - Early Bird registration open until May 31

Service Design Global Conference 2023 - Early Bird registration open until May 31

Take advantage of the early bird tickets and register under reduced prices.

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SDN Global News SDN Global Café - Service Design Maturity Model

SDN Global Café - Service Design Maturity Model

SDN Global Café - Service Design Maturity Model with Lies Benjamens & Jules Prick (Koos Service Design) Join us on May 11, 2023!

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SDN Chapters SDN Academy | Coming Up in May

SDN Academy | Coming Up in May

Here is what's coming up next at the SDN Academy. By joining these courses & lectures, you will be expanding your service design knowledge while getting updated on the latest trends in the service design industry. Whether you are a beginner or an expert in the world of service design, these courses intend to advance everyone's skills and career. Secure your spots by marking your calendar and registering today!

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SDN Chapter News Highlights from the Webinar: Strategic Design framework to navigate complex ecosystems

Highlights from the Webinar: Strategic Design framework to navigate complex ecosystems

In this short article, we’ll share with you the video recording, miro board and some notes from the workshop that took place on Thursday 6th of April 2023, co-organized by the "Design And Critical Thinking" community, "Owtcome" and the "Swiss Service Design Network Chapter".

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SDN Global News SDN Global Café - Owning your AI tools with Juha Kronqvist

SDN Global Café - Owning your AI tools with Juha Kronqvist

SDN Global Café - Join us on April 13, 2023! Juha Kronqvist, Principal Designer at Hellon will share more about their insights gained from integrating artificial intelligence and machine learning tools into the practice of Service Design.

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SDN Chapter News State of Service Design in Switzerland 2019 Report

State of Service Design in Switzerland 2019 Report

Back in 2019, the Swiss Service Design Network team got in touch with 50+ service design practitioners to better understand: the state of Service Design in Switzerland, what makes Swiss services different, and what do they expect from a community of service designers. Here is what we learned.

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SDN Chapters Touchpoint Vol.14 No.1 - The Employee Journey: Call for papers

Touchpoint Vol.14 No.1 - The Employee Journey: Call for papers

The service design community has long recognised the importance of the employee experience as being inherently interlinked with user experience. Employees are integral to any service delivery, whether they are present in face-to-face service interactions, such as hospitality, or whether they are behind the scenes of (primarily) digital services, responsible for apps and interfaces.

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SDN Global News SDN Next Gen Conference early bird tickets is out!

SDN Next Gen Conference early bird tickets is out!

Are you ready to revolutionize the future of service design? If you're starting out in your service design odyssey, this conference is the perfect place to ignite your creativity, expand your knowledge, and make your first marks on the world of service design.

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Latest content

SDN Chapter News Highlights from the talk “Design Endings - Endeneering” with Joe Macleod

Highlights from the talk “Design Endings - Endeneering” with Joe Macleod

In this short article we’ll share with you some highlights from the talk that took place on Tuesday 28th February 2023, co-organized by the HSLU MA Design programs and the Swiss Service Design Network Chapter.

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SDN Global News Service Design Award 2023

Service Design Award 2023

We are delighted to open a call for the Service Design Award 2023, the premier international award for service design. The Award recognises work of an exceptional standard in the field of Service Design from the private and public sector, as well as students and academia. Be a winner and submit your project today!

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SDN Chapter News Highlights from the webinar on AI and Service Design

Highlights from the webinar on AI and Service Design

In this short article we’ll share with you some highlights from the webinar that took place on Wednesday 22 February 2023, co-organized by the Swiss Service Design Network Chapter and the Swiss Innovation Academy.

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SDN Global News SDN Next Gen Conference 2023 - Save the date!

SDN Next Gen Conference 2023 - Save the date!

Join us May 26 & 27 at the #SDNNextGenConference, where you'll have the opportunity to explore the latest trends and techniques in service design, learn from industry experts, and connect with like-minded individuals who share your passion for designing innovative and collaborative services.

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SDN Global News SDN Global Café - Join us on March 2, 2023!

SDN Global Café - Join us on March 2, 2023!

SDN Global Café - Public Sector and Customer Experience Design: Social Housing Organizations with Kristofer Kelly-Frere, Creative Lead, J5 Design

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SDN Chapter News Service Design in Ukraine: A Powerful Tool to Overcome Challenges

Service Design in Ukraine: A Powerful Tool to Overcome Challenges

Despite the war and uncertainty that surrounds us, over 250 participants had the opportunity to come together to learn, network, and discuss how service design remains relevant and can be used to tackle various challenges.

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SDN Chapters Touchpoint Roundtable: Smart Service Design

Touchpoint Roundtable: Smart Service Design

Join editors and authors of the most recent issue of Touchpoint for a roundtable discussion on 'Smart Service Design'

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SDN Global News SDN Global Café - Join us on February 2, 2023!

SDN Global Café - Join us on February 2, 2023!

Calling all SDN Members, we got a treat for you! SDN Global Café - Service Design at Scale in a Global Organisation with Érico Fileno will take place on February 2, 2023.

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