Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation: Deadline Extended

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

Touchpoint Call for Papers Vol 14–2 | Redefining Value Creation –– Deadline extended!

Thank you to all who have submitted your abstracts. We will be in contact with you within the next week.

We have decided to extend the deadline for the submissions of abstracts to August 24th.

If you were interested to submit but were on summer holiday, you can still submit your abstract!

Please have a look at the Call for Papers for Touchpoint Vol. 14 No. 2. In this issue we will be discussing ‘Redefining Value Creation' 

Seeing the need for substantial change as well as a planet-centred approach, we would like to trigger the conversation about alternative economic models and their relevance for and impact on service design.  In this upcoming issue of Touchpoint, we would like to look for novel contexts in which service design is practiced, and how new models of value exchange are embedded in projects.

We are looking for contributions that:

  • Demonstrate the successes (and challenges) of service design being applied in fundamentally unique contexts, where concepts such as sustainability, societal equality, etc. are driving concerns
  • Help inspire service designers to push for positive change where they work, based on the achievements shared by others
  • Share tools, techniques and (visual) models that we can apply and refer to when designing services with the above-mentioned considerations in mind


Submit your abstract: Read more and submit your abstracts via the online form until 19 september 2023 (23:59 CEST).

If you have any questions, please contact us at:

We are looking forward to receiving your abstract!

– SDN Touchpoint Journal Editorial Board

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