Service Design Management - Setting the Stage for Implementation with SDN Acc. Master Trainer Dr Tina Weisser is coming back to the SDN Academy on July 20 & 27, 2023! Successfully implementing service design projects is crucial to create a real impact.

What are the takeaways from this training?

• how to create the right conditions within your company
• what success factors are key prerequisites that you need
• skills, roles and responsibilities that are essential
• underlying systemic principles
• useful organisational change models
• how to deal with resistance and cognitive biases

What are the barriers to delivering new services, and what are the optimization potentials? How can service designers support implementation? How to bridge the knowing-doing gap? Join Dr. Tina Weisser’s workshop this July to find the answers.

Date/Time: July 20 & 27, 2023 / 08:00 - 11:30 CEST (GMT+2)
Language: English
Course level: Advanced

Learn more about the course here. 

We're back for in-person events! - Join us in Amsterdam! 

Join the very first edition of Facilitating Creative Sessions with SDN Acc. Master Julia Alberga on July 24-25, 2023 in Amsterdam. In this two-day course, you will learn the fundamental abilities and information required to successfully guide group sessions in the creative process. You will develop critical soft skills and obtain a thorough understanding of facilitation techniques through a combination of theoretical ideas, hands-on activities, and helpful feedback.

What are the takeaways from this training?

• ​Learn about of the role and significance of facilitation in creative sessions
• Gain insights of a variety of facilitation techniques and understand their application throughout the design process
• Develop essential soft skills for effective facilitation, such as managing difficult participants and navigating group dynamics
• Acquire practical experience through hands-on exercises and group activities
• Learn how to create canvases and develop timetables for mini workshops
• Lean about the importance of over preparedness and under structure in facilitation

The course will conclude with a thorough feedback and evaluation session where you can reflect on your progress and learn more about issues like post-session direction and facilitating in various settings. You will have access to digital resources and a reading list that has been carefully prepared to aid in your continued development.

Date/Time: July 24-25, 2023 / 09:00 AM - 05:00 PM CEST (GMT+2)
Language: English
Course level: Intermediate

Learn more about the course here. 

Strategic Design in Organisations with SDN Acc. Master Carol Massá is coming back to the SDN Academy on August 9-10, 2023.

Today, more than ever, the role of design is to shape human needs as we deliver new service models to improve human lives. As design professionals, we continue to experiment with new ways to provide solutions for complex problems.

During this two-part course, you will learn about the role of service design in organisations today, identify design challenges from an inside and outside-in perspective, and ultimately start to take actions to close gaps between people, processes, policies, and platforms in your organisation.

What are the takeaways from this training?

• Introduce key service design concepts that help convey the value of the practice and how to get buy-in to do this work
• Share insights on main challenges when doing this work in mid to large size organisations 
• Illustrate how service design acts as an strategic connector between departments in corporate and consultancy settings
• Empower participants to become cultural change agents in their organisations

Service Design and Future Forecasting is coming back to the SDN Academy on September 6-7, 2023. 

What to expect?
Climate change, the rise of artificial intelligence and increased global uncertainty will usher in radical changes over the coming decades. We can't predict the future, but as service designers we can identify possible opportunities, manage risks, and work towards a preferred outcome. In this two-part online workshop, we’ll introduce the concept of developing a futures mindset on a service design project, scanning the horizon for possibilities, and applying that insight to make better decisions in the present.

What are the takeaways from this training?
After this workshop you will be able to:​​

• Understand and communicate the benefits of a futures thinking approach
• Know how to build a futures thinking mindset
• Frame futures questions for a service design project
• Collect and analyse signals of change
• Begin to think through potential forecasts and their impact
• Start to build your own futures practice

Date/Time: September 6-7, 2023 / 4:00 - 7:00 PM BST (GMT+1)
Language: English
Course level: Basic/Intermediate

Learn more about the course here.