Service Design Award 2023: Finalists Announcement

The Service Design Award, curated by the Service Design Network, is the first international service design award to recognise the service design community's achievements in both the public and private sectors.

Join us on October 5, 2023, at the Service Design Global Conference , where the Award Ceremony will take place and winners will be announced!

The SDN is incredibly pleased to announce that the Service Design Award 2023 finalists have been selected by our international jury of service design experts.

Nineteen projects, which represent the global benchmark for a world-class service design, have been shortlisted in the three categories of Professional Commercial, Professional Non-profit/Public Sector, and Student. Because of their exceptional work and project contributions, we are taking our industry to new levels!

Professional Commercial:

• Designing for unexpected and stressful medical situations: A patient portal that gives reassurance when facing medical assistance abroad by Koos Service Design (The Netherlands)
  
  
• Designing to Help Save Lives – Transforming Midwifery Education with Quality, Scalable Solutions by Laerdal Medical (Norway)
  
  
• Experience model for the network of robotic click-and-collect drives by Cogision (Poland)
  
  
• Fast Stream: A new post-pandemic digital service by Cyber-Duck (UK)
  
  
• Inspiring Action for Teacher Retention from the Inside Out by Accenture Song (USA)
  
  
• Nemo: The Finnish Maritime Single Window by Siili Solutions (Finland)
  
  
• Transforming the US Health System: A toolkit for designing a new era of Alzheimer's care by Bridgeable (Canada)
  
  

Professional Non-profit/Public Sector:

• Citizen Centric Police by PwC Norway (Norway)
  
  
• Court Filing Reinvented: From paper-based complexity to seamless digital experiences by Government of Alberta and Court of King’s Bench (Canada)
  
  
• Early Childhood Delivery Dashboard: Integrated primary care for comprehensive early childhood development by Futurar & Talking City (Brazil)
  
  
• Indigenous Youth Wellbeing Circles by J5 Design (Canada)
  
  
• Kin-first Co-design in Child Welfare by Bloom Works (USA)
  
  
• Setting a 2030 Vision for Resettlement from Prison into the Community by Ministry of Justice (UK)
  
  

Student:

• Blue Bird by Shambhavi Ojha, Aniket Chandekar, and Anuj Malviya (India)
  
  
• Collaborative futures: Open citizenship and data experiences in 2032 by Caroline Baumhauer, Anushree Chokappa, Leon Yegenoglu, Marily Papanastasatou, and John Campbell (UK)
  
  
• Context by Amruta Supate, Claire Henery, Kasia Bruzda, Ivana Monson, and Madison Cilluffo (UK)
  
  
• Operation Paws: A medical play service for alleviating operation anxiety in paediatric patients by Valeska Tan (Singapore)
  
  
• Save Time, Save Lives by Ashleen Nee, Linda Klotzbach, and YuYu Sun (Ireland)
  
  
• Service Redesign: Frictionless Payment at Forsyth Farmers' Market by Subin Cho, Carey Lin and Tirath Puni (USA)

Congratulations to all of our finalists!
We look forward to commemorating their work at the hybrid Service Design Global Conference 2023 in Berlin.

Special thanks to our jury, Brian Gillespie (Head of Jury), Birgit Mager, Cathy Huang, and Luis Alt and Service Design Award Project Lead - Sonja Jazic.