As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

We are excited to share the full recording of the one-hour conversation with Romain Pittet, a communication consultant and storytelling educator. During the session, Romain introduced the concept of Storytelling and how Service Design practitioners can benefit from it. The webinar was followed by a Q&A session where participants asked questions.

as member of SDN Shanghai chapter Cathy Huang was invited to speak at The Global Design Leaders Summit in Shenzhen, 29 June 2023.

Great news, designers! Our call for the Service Design Award has been extended! You now have the chance to submit your Service Design project until Friday, 14 July 2023 (23:59 CEST)!

Here is what's coming up next at the SDN Academy. By joining these courses & lectures, you will be expanding your service design knowledge while getting updated on the latest trends in the service design industry. Whether you are a beginner or an expert in the world of service design, these courses intend to advance everyone's skills and career. Secure your spots by marking your calendar and registering today!

Want to take part in the most important event the service design community attends all year? We need you!

We are excited to share the recording of this webinar on the intersection of Spatial Design and Service Design to improve the workplace.

We are excited to share the recording of the talk about the history of Service Design in Switzerland.

As speaker and special guest, Cathy Huang gave a speech and had lively discussion at the "Demystifying the SD Award" session.

Calling All SDN Chapters: Would you like to host the next Service Design Global Conference?

On June 1, the service design community will come together in recognition of Service Design Day, an occasion designed to acknowledge the power of service design! Join us in celebration!

We are excited to share the full recording of the one-hour conversation with Pascal Wicht, a strategic design consultant and founder of Whispers & Giants. During the session, Pascal introduced the concept of Strategic Foresight and how Service Design practitioners can benefit from it. The webinar was followed by a Q&A session where participants asked questions.

We invite all SDN members to create an ethical digital world and by doing so reduce the digital divide! Join us on May 25, 2023!

Welcome to Member Month at the SDN! We are thrilled to celebrate our members, who are the heart of our community and the driving force behind our mission to advance the theory and practice of service design!

Service Design YAP is podcast from the SDN's UK Chapter. It provides a platform for the Service Design community to share career stories and service design war stories that engage and entertain.