Check out our upcoming events at the SDN Academy!

Exciting updates await you at the SDN Academy in 2024! Get ready to elevate your service design expertise and stay ahead of the curve with our upcoming courses.

Service Design Practitioner Curriculum 2024/1 

A course with the SDN Acc. Master Thomas Brandenburg and special guests. 

What to expect?

  • You want to build a solid foundation for your service design practice?
  • You want to gather theoretical foundations, methodological skills and practical experience
  • You want to work with like minded peers in a combination of online classes, peer-driven projects, on-demand modules and learning-assignments?
  • And you want to earn a recognised practitioner accreditation issued by the global Service Design Network?

Course Description

  • You will participate in 32 hours of program – structured in 6 modules of online sessions, 5 modules of assignments and on-demand content. In parallel you will work on a practical service design challenge (min. 14 hours of “out-of classroom”).

  • You will have access to high-level resources like templates, tool-kits, literature, videos and tests.

  • You will finalise this program with the SDN Practitioner Accreditation (value 480 Euro) which includes a two-year SDN membership with all its benefits.

Who is this course for? 
Anyone who wants to learn the basics of service design -either a starting point for a career in service design or as a foundation to select service design teams and support and facilitate smaller projects. In this program we will have max 25 participants from all over the world – supervised and coached by one experienced, SDN acc. service designer!

Supervision
Next to the 6 online modules, the trainers offer Online Live Supervision on specific dates & times. These sessions are not mandatory.

Investment 
This SDN Academy Service Design Practitioner Curriculum fee is billed at registration and includes: Your access to 32 hours of training program, access to the SDN Practitioner Accreditation process (worth €460) and a two years of SDN Membership with all connected benefits. 

General Info 
Dates:  Jan 19 - April 12, 2024
Hours:  12:00 to 15:00 CET (GMT+1)

Language:english_language_icon.pngEnglish
Course level:Basic
Location: Zoom

Learn more about the course here or get your ticket directly here

Facilitating Creative Sessions

What to expect?

"Facilitating Creative Sessions" is a comprehensive course that prepares participants to lead effective group sessions in creative processes by teaching them essential facilitation skills. This course, designed for designers and professionals, combines theory, practical exercises, and feedback to improve facilitation techniques and soft skills.

Course Dates and Times Live Meetings

1. Live Meeting: January 24, 2024 | 15:00 - 17:00 CET
2. Live Meeting: February 6, 2024 | 15:00 - 17:00 CET
3. Live Meeting: March 1, 2024 | 15:00 - 17:00 CET
4. Live Meeting: March 14, 2024 | 15:00 - 17:00 CET

In Total
4 live meetings of 2 hours
3 in between videos
10 hours or homework
10 weeks of the total course

General Info 
Dates:  Jan 24 - April 14, 2024
Hours:  15:00 to 17:00 CET (GMT+1)

Language:english_language_icon.pngEnglish
Course level: Basic/Intermediate
Location: Zoom

Learn more about the course here or get your ticket directly here

Service Design Leadership Lab 

Nowadays, leading (service design) teams is a very responsible and demanding task in both traditional and agile organisations. This four module learning journey is designed to support current or prospective leaders in managing their broad range of daily tasks. The course aims to enhance your leadership skills holistically, addressing these three dimensions: leading yourself, leading your team, and leading the organisation. There will be a rich blend of different formats (inspiring theory and lectures, interactive sessions, peer-to-peer reflection, self assessments and case clinics) to support you in working on your real-work situations. You will also be able to connect to like-minded people in a safe space and learn from the experiences of others. Every participant will be matched to another participant, his, or her "Buddy". The theoretical impulses will encourage you to rethink or develop your own leadership attitude.

Trainer: Dr. Tina Weisser 
Dates: Dec 8, 2023  - March 22, 2024
Course level: Advanced

Learn more about the course here or get your ticket directly here

Branding for Service Design 

What to expect?

What is a brand? How do you define, create and evolve one? And why is it important for service design? Join Fiona Myles in this half-day course covering the key business considerations, principles and tools of branding for service design. The course will not only cover the why, what and how of defining, creating and evolving service brands, but will also provide some insight in naming and organising service brands as portfolios.

The course will include presentation, exercise and interactive sessions.

General Info 
Dates:  Feb 1, 2024
Hours:  15:00 to 17:30 CET (GMT+1)

Language:english_language_icon.pngEnglish
Course level: Basic/Intermediate
Location: Zoom

Learn more about the course here or get your ticket directly here

Strategic Design in Organisations

Today, more than ever, the role of design is shaping human needs as we deliver new service models to improve human lives. As design professionals we continue to experiment with new ways to provide solutions for complex problems. Join SDN Acc. Professional Carol Massá on this two-day course, and learn more about the role of service design in organisations today, identify design challenges from an inside and outside-in perspective and, ultimately start to take actions to close gaps between people, process, policies, platforms in your organisation.

Date/Time: February 7-8, 2022
Language: English
Course level: Basic

Learn more about the course here or get your ticket directly here

Related Headlines

SDN Chapters TP 15-1 Service Design at the Dawn of AI | Roundtable

TP 15-1 Service Design at the Dawn of AI | Roundtable

On June 26th 2024, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design. The issue explores the latest thinking — and hands-on application — around service design and AI.

Continue reading
SDN Chapters Service Design Global Conference 2024 - Register for the event

Service Design Global Conference 2024 - Register for the event

Registration for the Service Design Global Conference (SDGC24) is open. You can register on the conference website for both in-person and virtual attendance. See you in October in Helsinki and online!

Continue reading
SDN Global News Touchpoint Vol. 15 No. 1 | Service Design at the Dawn of AI is out!

Touchpoint Vol. 15 No. 1 | Service Design at the Dawn of AI is out!

What you are about to read is the latest thinking — and hands-on application — around service design and AI.

Continue reading
SDN Chapters Call for papers extended deadline | Submit your abstract until May 5th

Call for papers extended deadline | Submit your abstract until May 5th

Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work

Continue reading