We are excited to share the entire recording and additional resources based on this event with Manon Philippin

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

On February 13th, 2024, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design. In that issue, we take a critical look at the implications of how to create more sustainable services using alternative economic systems.

We are excited to share the full recording and additional resources based on Service Design Education Roundtable with Sabine Junginger, Dominik Knaus, Emmanuel Fragnière, Sandro Graf and Klaus Marek

It's official! The next Service Design Global Conference will take place in Helsinki, Finland.

Exciting updates await you at the SDN Academy in 2024! Get ready to elevate your service design expertise and stay ahead of the curve with our upcoming courses.

In 2023 we relaunched the Swiss Service Design Network community. Here is what we achieved from February 2023 to December 2023.

For this issue of Touchpoint, we wanted to take a different approach than usual. Rather than looking at how or where service design is being practiced, we wanted to explore ‘towards what ends’.

As the Service Design Network, we will continue to prioritise sustainability and diversity in 2024. Learn more about our goals for next year in this headline and join us to support the mission!

Exclusive Holiday Delight: Join us as a Member!

Shanghai Chapter (CBi), in collaboration with Nanjing University of the Arts, organized a Workshop, which explored "Comfort oriented design of aircraft lavatory for passengers with reduced mobility".

We are excited to share the full recording, and additional resources based on the interview and Q&A with Marc Stickdorn on Journey Management or Journey Maps operations.

If you missed the Service Design Global Conference 2023, you can now register for a ticket to watch the recordings from our Replay section.

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

We are excited to share the full recording and additional resources based on the webinar and Q&A with Ana Lorena Lodeiros Velasquez, Karolina Pelaez and Klaus Marek on how to create your own design method mix.

We have winners in the house! Congratulations on your well-deserved success to all Service Design Award 2023 winners and finalists!