Boost your knowledge of sustainability, facilitation, leadership, and service design!

Here is what's coming up at the SDN Academy this Spring! Join us for Facilitating Creative Sessions, Service Design Leadership Lab, Service Design Practitioner Curriculum or Socially Sustainable Services. Get ready to elevate your service design expertise and stay ahead of the curve with our upcoming courses.

Facilitating Creative Sessions

What to expect?

"Facilitating Creative Sessions" is a comprehensive course that prepares participants to lead effective group sessions in creative processes by teaching them essential facilitation skills. This course, designed for designers and professionals, combines theory, practical exercises, and feedback to improve facilitation techniques and soft skills.

Course Dates and Times Live Meetings

1. Live Meeting: May 16, 2024 | 15:00 - 17:30 CEST
2. Live Meeting: May 28, 2024 | 15:00 - 17:30 CEST
3. Live Meeting: June 11, 2024 | 15:00 - 17:30 CEST
4. Live Meeting: June 27, 2024 | 15:00 - 17:30 CEST

In Total
4 live meetings of 2 hours
3 in between videos
10 hours or homework
10 weeks of the total course

General Info 
Dates:  May 16 - June 27, 2024
Hours:  15:00 to 17:30 CEST (GMT+2)

Language:english_language_icon.pngEnglish
Course level: Basic/Intermediate
Location: Zoom

Learn more about the course here or get your ticket directly here. 

Service Design Leadership Lab 

Nowadays, leading (service design) teams is a very responsible and demanding task in both traditional and agile organisations. This four module learning journey is designed to support current or prospective leaders in managing their broad range of daily tasks. The course aims to enhance your leadership skills holistically, addressing these three dimensions: leading yourself, leading your team, and leading the organisation. There will be a rich blend of different formats (inspiring theory and lectures, interactive sessions, peer-to-peer reflection, self assessments and case clinics) to support you in working on your real-work situations. You will also be able to connect to like-minded people in a safe space and learn from the experiences of others. Every participant will be matched to another participant, his, or her "Buddy". The theoretical impulses will encourage you to rethink or develop your own leadership attitude.

Trainer: Dr. Tina Weisser 
Dates: May 17, 2024  - September 26, 2024
Course level: Advanced

Learn more about the course here or get your ticket directly here. 

Service Design Practitioner Curriculum 2024/2 - US TIME ZONE

A course with the SDN Acc. Master Thomas Brandenburg and special guests. 

What to expect?

  • You want to build a solid foundation for your service design practice?
  • You want to gather theoretical foundations, methodological skills and practical experience
  • You want to work with like minded peers in a combination of online classes, peer-driven projects, on-demand modules and learning-assignments?
  • And you want to earn a recognised practitioner accreditation issued by the global Service Design Network?

Course Description

  • You will participate in 32 hours of program – structured in 6 modules of online sessions, 5 modules of assignments and on-demand content. In parallel you will work on a practical service design challenge (min. 14 hours of “out-of classroom”).

  • You will have access to high-level resources like templates, tool-kits, literature, videos and tests.

  • You will finalise this program with the SDN Practitioner Accreditation (value 480 Euro) which includes a two-year SDN membership with all its benefits.

Who is this course for? 
Anyone who wants to learn the basics of service design -either a starting point for a career in service design or as a foundation to select service design teams and support and facilitate smaller projects. In this program we will have max 25 participants from all over the world – supervised and coached by one experienced, SDN acc. service designer!

Supervision
Next to the 6 online modules, the trainers offer Online Live Supervision on specific dates & times. These sessions are not mandatory.

Investment 
This SDN Academy Service Design Practitioner Curriculum fee is billed at registration and includes: Your access to 32 hours of training program, access to the SDN Practitioner Accreditation process (worth €460) and a two years of SDN Membership with all connected benefits. 

General Info 
Dates:  June 4 - August 20, 2024
Hours: 18 - 21 PM CDT (Chicago, USA Time)

Language:english_language_icon.pngEnglish
Course level:Basic
Location: Zoom

Learn more about the course here or get your ticket directly here. 

Socially Sustainable Services 

The world is dealing with more and more complex problems that are viciously entangled with each other. In this context, service designers need to consider how to enhance ecological, economic, and social sustainability through their work. Social sustainability is at the core of service design, in particular in times where societies are shaking and services themselves become more and more complex. But what is social sustainability, and how does it relate to service design? How can we design socially sustainable services? The webinars will provide a peek into socially sustainable service design and an opportunity to reflect on the role and tools of service design through the social sustainability lens.

Trainer: Milla Mäkinen
Dates: June 12, 2024
Course level: Basic/Intermediate 

Learn more about the course here or get your ticket directly here. 

Check out our SDN Academy course for other courses coming up in Summer here. 

All Headlines

Related Headlines

SDN Chapters Call for papers is now open —Touchpoint Vol 16-1 “Bridging Disciplines: Service Design and Product Management”

Call for papers is now open —Touchpoint Vol 16-1 “Bridging Disciplines: Service Design and Product Management”

Service design and product management are two powerful disciplines that share a common goal: delivering value to users and organisations.

Continue reading
SDN Chapters SDGC24 Replay tickets available for purchase

SDGC24 Replay tickets available for purchase

In case you missed the Service Design Global Conference 2024, you can purchase Replay access to all recordings and view them at your leisure until October 4, 2025.

Continue reading
SDN Chapters Achieving Interdisciplinarity—Touchpoint Vol.15 No.2 is out!

Achieving Interdisciplinarity—Touchpoint Vol.15 No.2 is out!

In this issue of Touchpoint, we focus on interdisciplinarity itself. What does success look like, and what are the tried and tested methods to achieve it?

Continue reading
SDN Chapters Service Design Global Conference 2024 - Virtual tickets still available!

Service Design Global Conference 2024 - Virtual tickets still available!

Join us for the Service Design Global Conference (SDGC24) this October! Our in-person tickets are sold out, but you can still register for the full virtual experience and be part of this inspiring event. See you there!

Continue reading