Touchpoint Vol 14-2 Roundtable | Redefining Value Creation

On February 13th, 2024, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design. In that issue, we take a critical look at the implications of how to create more sustainable services using alternative economic systems.

Touchpoint VOL 14-2 Roundtable | Redefining value creation

On February 13, 2024, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design. In that issue, we take a critical look at the implications of how to create more sustainable services using alternative economic systems.
 
During the roundtable, Julia Schaeper, Allison Prendivile, Deborah Szebeko, and Editor-in-Chief Jesse Grimes will be joined by several authors who will share their contributions and the themes touched on in the issue. The event is free and open to all.
 
Touchpoint Vol. 14 No. 2 | Redefining Value Creation was published in December 2024. Paid SDN members have free access to this and every issue of Touchpoint, and non-members may purchase the issue in PDF or printed form at the SDN website: https://www.service-design-network.org/touchpoint
 
Date: February 13, 2024
Time: 06:00 PM Amsterdam, Berlin, Rome, Stockholm, Vienna, 17:00 (London), 12:00 (New York City)
Duration: 90 minutes
Cost: Free
 
  
Check your time zone and add to the calendar.

Julia Schaeper
Allison Prendiville
Deborah Szebeko
Samuel Huber 
Phillipa Rose
Thomas Troch
All Headlines

Related Headlines

SDN Chapters Meet, Mingle & Make an Impact – See You at SDGC25!

Meet, Mingle & Make an Impact – See You at SDGC25!

Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available - your invitation to connect, share ideas, and explore service design's impact on business.

Continue reading
SDN Chapters Intelligenza artificiale e Service Design

Intelligenza artificiale e Service Design

Negli ultimi mesi si è parlato moltissimo di intelligenza artificiale nei servizi, ma quasi sempre in termini di efficienza, automazione o riduzione dei costi. Eppure, osservando i team che lavorano davvero con l’AI, emerge un tema molto più interessante e, soprattutto, più umano: la fiducia.

Continue reading
SDN Chapters Highlights from the webinar "Choreographic Thinking for Service Design" with Katrin Kolo

Highlights from the webinar "Choreographic Thinking for Service Design" with Katrin Kolo

We are excited to share the entire recording and the full transcript of this event with Organisational Choreographer and Creative Strategist Katrin Kolo.

Continue reading
SDN Chapter News AI nei Servizi: proattività e personalizzazione

AI nei Servizi: proattività e personalizzazione

Per anni i servizi hanno funzionato “a chiamata”: il cliente ha un problema, contatta l’azienda, l’azienda risponde. È un modello reattivo, spesso lento, costoso e poco coerente. L’intelligenza artificiale ribalta questo schema. Grazie alla capacità di analizzare grandi quantità di dati in tempo reale, l’AI permette ai fornitori di servizi di anticipare i bisogni, intervenire prima che il cliente debba chiedere aiuto e modellare l’interazione sul singolo individuo, non sulla “media” dei clienti.

Continue reading