For this issue of Touchpoint, we wanted to take a different approach than usual. Rather than looking at how or where service design is being practiced, we wanted to explore ‘towards what ends’.

As the Service Design Network, we will continue to prioritise sustainability and diversity in 2024. Learn more about our goals for next year in this headline and join us to support the mission!

Exclusive Holiday Delight: Join us as a Member!

Shanghai Chapter (CBi), in collaboration with Nanjing University of the Arts, organized a Workshop, which explored "Comfort oriented design of aircraft lavatory for passengers with reduced mobility".

We are excited to share the full recording, and additional resources based on the interview and Q&A with Marc Stickdorn on Journey Management or Journey Maps operations.

If you missed the Service Design Global Conference 2023, you can now register for a ticket to watch the recordings from our Replay section.

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

We are excited to share the full recording and additional resources based on the webinar and Q&A with Ana Lorena Lodeiros Velasquez, Karolina Pelaez and Klaus Marek on how to create your own design method mix.

We have winners in the house! Congratulations on your well-deserved success to all Service Design Award 2023 winners and finalists!

Exciting updates await you at the SDN Academy! Get ready to elevate your service design expertise and stay ahead of the curve with our upcoming courses. Whether you're just starting your journey or already a seasoned expert, our diverse programs are designed to enhance everyone's skills and propel careers to new heights.

Innovative perspectives, creative ideas and loads of positive energy. Those elements were the core of the 1st Global Goal Jam - Athens which was organised by Orange Grove and Service Design Network Greece in 2019.

The Service Design Global Conference 2024 (SDGC24), a global event for professionals and design enthusiasts alike, will be happening in Helsinki next Autumn 2024.

We are excited to share the full recording, clips and additional resources based on the talk and Q&A with Vanessa Monstein on how service designers can use open innovation to create better services.

We are excited to share the full recording, clips and additional resources based on the conversation with Jochem van der Veer on how to get started in Journey Management with tools like TheyDo.

We are excited to share the full recording, clips and additional resources based on the conversation with Emmanuel Fragnière on how service designers can use theatre-based approaches to prototype new services.

The SDN has announced Service Design Award 2023 finalists!